OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
You will be part of the Front Office leadership team at Rosewood Schloss Fuschl, working closely with the Front Office Manager and collaborating with Concierge, Guest Relations, Housekeeping, Reservations, and other operational departments.
This role works cross-functionally to ensure that every stage of the guest journey reflects Rosewood’s commitment to intuitive service, operational excellence, and personalized luxury hospitality.
YOUR ROLE
As Assistant Front Office Manager, you will support the Front of House Manager in leading the daily operations of the Front Office department and ensuring exceptional guest experiences from arrival to departure.
You will play a key role in maintaining the highest service standards while supporting the development, engagement, and performance of the Front Office team.
With a strong presence and a hands-on leadership style, you will curate the extraordinary through meaningful guest interactions and inspire your team to deliver personalized, memorable experiences that reflect our Sense of Place philosophy.
HOW YOU’LL MAKE THE PLACE
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Support the Front Office Manager in overseeing the day-to-day operations of the Front Office department
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Lead by example and ensure exceptional guest experiences throughout all stages of the guest journey
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Act as a visible host, building genuine connections with guests and resolving concerns with professionalism and empathy
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Assist in recruiting, onboarding, training, and developing Front Office associates
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Support and motivate the team to achieve operational excellence and uphold Rosewood brand standards
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Coordinate closely with Reservations, Housekeeping, Concierge, Guest Relations, and other departments to ensure seamless communication and service delivery
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Monitor daily arrivals, departures, room allocations, and VIP arrangements to ensure flawless execution
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Handle guest feedback, special requests, and service recovery situations in a timely and professional manner
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Support scheduling, staffing, payroll administration, and departmental workflows in line with business needs
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Ensure compliance with operational procedures, service standards, and cash handling policies
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Assist in monitoring departmental performance and achieving guest satisfaction and financial objectives
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Drive a culture of continuous improvement, teamwork, and service excellence
COULD THIS BE YOU?
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You have previous experience in Front Office operations, ideally in a supervisory role within luxury hospitality
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You bring a hands-on leadership approach and a genuine passion for guest service
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You have strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
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You possess excellent communication and interpersonal skills
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You are confident handling guest concerns and delivering professional service recovery
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You have experience working with property management systems and Front Office procedures
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You demonstrate attention to detail and a commitment to operational excellence
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You enjoy coaching, supporting, and developing team members
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You speak fluent English and German and additional languages are a strong advantage
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You are flexible to work shifts, weekends, and holidays
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture, and geography of our destinations.
We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity & Inclusion (DEI) strategy helps put these principles into practice.
