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Senior Customer Relationship & Success Manager (w/m/d)
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Prioritise with key customers to ensure satisfaction and surface actionable insights for product development. Lead annual business reviews and success planning…
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(Associate) Product Manager (w/m/d)

Flinn
Wien, W

Direkt bewerben

Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

Why Flinn?

We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page, speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.
Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.
Experienced, well-funded, highly professional: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.

What’s in it for you?

Join a fast-growing, well-funded European startup backed by experienced founders and investors.
Be part of a mission-driven health-tech company whose work directly improves people’s lives.
Take end-to-end ownership of core operational processes that keep the company running.
Play a key role in scaling Flinn, shaping how operations work as we grow.
Work in a high-trust, low-ego environment with autonomy and clear ownership.
Enjoy flexible working hours, remote flexibility, and regular team time in Vienna.
Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates.
Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.
Grow in a professional, high-standard environment that supports long-term personal and career development.

Your contributions to our journey:

Become the product champion for our enterprise requests, turning unstructured feedback and requests into value adding and scalable solutions. Concretely you will
Drive the end-to-end lifecycle of enterprise requests— from initial discovery with customers and 3rd party providers, to delivery, launch, and post-launch validation.
Partner directly with enterprise customers and our customer success team and turn unstructured feedback into clear requirements, that you align with the respective product teams
Oversee and project manage the enterprise backlog in line with company priorities, customer commitments, and engineering capacity.
Work shoulder-to-shoulder with engineering and other PMs to — making smart trade-offs between bespoke and reusable solutions
Drive alignment across stakeholders — from enterprise customers and third-party partners to customer success, sales, and internal product team

Additionally you lead various initiatives to streamline the operational success of our product

Take ownership of product operations related to client workstreams, that are engineering-light but coordination-heavy
Be the first go-to person for cross-team requests landing in the Clinical Group — triaging, routing, and updating stakeholders
Drive smaller client-facing product improvements end-to-end, from scoping through delivery, so the group can ship steady operational value alongside its strategic initiatives
Establish standards based on repeating operational workstreams, and propose reusable blueprints that compound our delivery speed over time.

What you need to be successful:

Strong ownership and bias for action. You take full accountability for outcomes, move with urgency in a fast-paced environment, and follow through on commitments without being chased.
Project and program management instincts: comfortable running a delivery plan with milestones, dependencies, and risks across multiple parties.
Highly structured. You are able to turn unstructured inputs and feedbacks into a clean artifact — a flow diagram, a scoping doc, or a decision record — that your team can act on without clarification.
Strong external stakeholder management, especially with enterprise customers and third-party technical partners. You drive alignment across organizations without losing momentum, and you're comfortable representing Flinn in a room full of senior counterparts.
Solid technical fluency. You're not an engineer, but you understand APIs, and basic system architecture well enough to hold credible conversations with engineers and third-party technical contacts.
Exceptional communication skills in English, written and verbal.

Attributes we are looking for:

1–3 years of product management experience at a tech company — ideally in a fast paced environment. Experience related to enterprise integrations and platforms are a strong plus.
Genuinely comfortable with ambiguity. Half-defined problems and disagreeing stakeholders energize you rather than stall you. You write the first draft, then iterate.
Highly adaptable, with a real growth mindset. You learn quickly, take feedback seriously, and consistently raise your own bar.
Experience with complex B2B or enterprise products and multi-stakeholder user environments is a strong plus.
Genuinely interested in AI and agentic product experiences. You follow the space, have informed opinions, and see Flinn as a chance to build at the frontier.
Background in MedTech or healthcare is a nice-to-have, not a requirement.
Fluent English is required; proficiency in German is a strong plus.

At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor (Except for US-based roles).

We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status or any other legally protected characteristic.

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