20 beste Stellen als customer support remote in wien – aktuell auf Personalsuche

Make a difference with Laerdal where immersive technology transforms healthcare quality and education across the globe. With over 2,200 colleagues, join a team where collaboration and engagement are prioritized in helping save one million more lives, every year, by 2030.

About the role

We are looking to fill the position of customer support to assist our team in the customer support department of our premature and newborn simulators.

(Full-time position, 38.5 hours/week; 6-month employment contract with the option of extension; Location: Lehárgasse 1/5, 1060 Vienna)

Key Responsibilities include:

Communication with our international customers and independent problem solving via remote access to systems worldwide
1st and 2nd level support via email and telephone
Ticket processing and tracking
Commissioning and maintenance of customer systems at the company location in Vienna, as well as occasionally at customer sites (international
Documenting problem cases and assisting in the improvement and further development of the software

What we are looking for
• Education and training in the IT field (HTL or comparable technical training)

Basic knowledge of network infrastructure
High level of service and customer orientation
Professional demeanour and polite manners
Enjoy working independently and analytical thinking
Excellent written and spoken German
Very good written and spoken English, other foreign languages an advantage
High sense of responsibility

What we offer:

Innovative, international working environment
Varied and challenging range of tasks, contribution to our mission
Opportunities for personal and professional growth
Flexibel working hours

For questions about the position, please contact Michael Haller, at [email protected]

Ready to apply?
Please register your application by 04.09.2026

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