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customer support remote jobs near wien

Technical Support Engineer

BYD Europe -
Wien, W

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Details zur Stelle

Festanstellung

Qualifikationen

Bachelor

Vollständige Stellenbeschreibung

Key Responsibilities

Independently support residential PV, hybrid inverters, home energy storage batteries, backup systems, smart meters and communication devices.
Provide L1/L2 support to installers, distributors and service partners through phone, email, remote platforms, the ticketing system and on-site visits when required.
Collect fault codes, logs, operating curves, parameters, photographs and field data to distinguish installation, configuration, communication and product causes.
Escalate complex, critical or systemic issues to HQ/L3 with complete evidence and track containment, root cause, corrective action and final closure.
Deliver German-language product, commissioning and troubleshooting training; support launches, pilots and key projects.
Convert recurring issues into FAQs, troubleshooting guides, knowledge-base articles and training materials.
Collaborate with China HQ, European teams, R&D, Product, Quality, Sales, Spare Parts and Logistics to close issues on time.

Qualifications

Bachelor’s degree in Electrical Engineering, Electronics, Energy, Automation, Renewable Energy or a related discipline; equivalent vocational education and strong practical experience will also be considered.
At least 3 years of technical support, commissioning or after-sales experience with PV inverters, residential energy storage or related renewable-energy equipment.
Ability to diagnose inverter, battery/BMS, smart meter/CT, backup, app/cloud and communication issues independently.
Sound understanding of PV strings, MPPT, three-phase systems, grid-connected/off-grid operation, time-of-use operation and electrical safety.
Working knowledge of IP, DHCP, DNS, Wi-Fi/LAN, RS485 and Modbus.
Native or professional German and English at B2 or above.
Valid authorization to work in Austria, a valid driving licence and willingness to travel.
Strong customer communication, training, technical writing and cross-cultural collaboration skills.

Preferred

Knowledge of the Austrian PV/ESS market, installer ecosystem and relevant grid requirements.
Experience with C&I storage, EV charging, heat pumps, smart-home systems or third-party EMS integration.

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