20 beste Stellen als customer support remote in wien – aktuell auf Personalsuche

Help shape the future of media technology!

At BIG BLUE MARBLE, we enable easy access to broadcast content in Austria while driving innovation and customer service in media delivery. Our mission is to actively shape the digital future of TV and radio. By continuously optimizing the media experience for our customers, we provide innovative streaming solutions while pursuing sustainable practices for a climate-friendly broadcasting landscape.
To strengthen our Innovation Management team at ORS comm GmbH & Co KG, we are looking for a:

Senior Project Manager, all genders

to lead our Innovation & Research LAB.

Are you passionate about turning innovative ideas into working prototypes and real business impact? Do you enjoy coordinating interdisciplinary teams, working with engineers and product managers, and building a strong innovation ecosystem with partners from industry and academia? If so, join BIG BLUE MARBLE and help shape the future of media technology through our Innovation Lab.

Your responsibilities:

Innovation Lab & Proof of Concept Program

You will lead the operational activities of the BIG BLUE MARBLE Innovation Lab and coordinate its day-to-day innovation processes.
You will organize and facilitate our bi-weekly Proof of Concept (PoC) sprints together with our Full Stack Development team.
Together with Product Management, you will evaluate ideas entering the innovation funnel, prioritize opportunities, and initiate new PoCs.
You will coordinate PoCs from idea validation to successful completion, ensuring transparency, alignment, and effective collaboration across technical and business teams.
You will ensure that all PoCs are properly documented and that their outcomes are transformed into reusable knowledge, technical assets, or follow-up initiatives.
You will continuously improve our Innovation Lab processes, fostering an agile and execution-oriented innovation culture.

Innovation Ecosystem & Strategic Partnerships

You will represent BIG BLUE MARBLE nationally and internationally within the innovation ecosystem, engaging with universities, research institutions, public organizations, startups, and technology partners.
You will act as a key contact for strategic collaborations and help identify opportunities for joint innovation activities and research initiatives.
You will represent BIG BLUE MARBLE at conferences, workshops, exhibitions, and industry events while expanding our professional network and visibility.
You will contribute to strategic initiatives across the organization, supporting the development of new partnerships and innovation opportunities.

Knowledge Transfer & Innovation Communication

You will ensure that innovation outcomes are effectively communicated both internally and externally.
You will support the creation of technical blogs, conference papers, exhibition contributions, presentations, and other dissemination activities.
You will prepare management-ready summaries, technology assessments, and recommendations based on PoC results and emerging technology trends.
You will promote knowledge sharing across teams and help translate innovation into long-term business value.

Your skills that inspire us:

Master's degree in Computer Science, Information Technology, Software Engineering, Telecommunications, Electrical Engineering, or a comparable technical discipline.
At least 5 years of professional experience in Technical Program Management, Product Management, Innovation Labs, R&D, Engineering Management, or a comparable technology-driven role.
Experience coordinating interdisciplinary teams and driving Proofs of Concept, prototypes, pilot projects, or technology initiatives from ideas to documented outcomes.
Strong organizational and stakeholder management skills, with the ability to coordinate multiple initiatives across engineering, product management, and business teams.
Comfortable working in agile environments and facilitating sprint-based collaboration, workshops, or cross-functional planning activities.
Solid understanding of modern software development, cloud technologies, AI trends, media technologies, streaming, or digital platforms. You don't need to be a software developer, but you enjoy working closely with technical experts.
Experience collaborating with universities, research institutions, startups, public organizations, or technology partners is an advantage.
Excellent communication and presentation skills, with the ability to represent BIG BLUE MARBLE confidently in national and international innovation networks, conferences, and partner meetings.
Experience preparing or contributing to technical blogs, conference papers, white papers, presentations, or similar publications is considered a strong asset.
You are a proactive, hands-on personality who enjoys bringing structure to innovation activities, connecting people, and turning promising ideas into tangible results.
Fluent English (C1/C2) and German (minimum B2) are required.

Here's what we're proposing for you:

In addition to an annual salary in line with the market, we offer you a package of benefits consisting of a mobility allowance for the Wiener Linien annual ticket or the KLIMATICKET, a company canteen, our bonus programme, the pension fund and a sports programme.

Place of work: Vienna (remote option), working hours: 38,5hours per week, reference number: OC1026CINSE, starting date: 08/2026. We are happy to offer professionals with relevant training and experience a gross annual salary in line with the market of between 56,000 and 72,000 euros (salary group 4, Telekom-KV, 38,5 h/week)*.

Remote work
Good communication and direct cooperation are very important to us. You can work from home, from the modern office or hybrid. In practice, this means that, according to your preferences, you will benefit from working remotely or from an office in Vienna with a great location and a cool atmosphere. We are happy to talk about the details in a meeting.

Travel

This position includes occasional national and international business travel, with an expected travel commitment of up to four weeks per year, primarily for conferences, trade fairs, workshops, partner meetings, and industry events.

For legal reasons, we are required to state the minimum salary as per the collective agreement. For this position, it is € 3.523,02 gross/month (Qualification Group 4, Specialist Level, Telekom collective agreement 2026, full-time).

Why join us:

You are passionate about media and have a deep understanding of streaming, broadcasting and telecommunication. With experience in product- or project management and strong communication skills you are a key asset in every team. Analytical skills and the ability to understand complex scenarios and communicate in a management-friendly complete your skillset. Your enthusiasm, initiative and enthusiasm for realization make you an invaluable asset to our company.

This is you? Contact us via karriere.ors.at

We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups.

Jennifer Horvath
Chief Human Resources Officer
+4318704012695

Johann Mika
Chief Innovation Officer
+4318704012855

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