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Technical Customer Success Manager – Italian Market

fonio
Wien, W

Direkt bewerben

Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of Europe’s fastest-growing companies.

Your Role

As Technical Customer Success Manager for the Italian market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.

You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.

What to expect

Own a portfolio of Italian SMB customers across their full lifecycle
Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
Maximize the value generated from each customer in your portfolio
Spot churn risks early and act on them
Manage your activity autonomously in HubSpot

Who We're Looking For

2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
- Experience with tools like n8n, make.com, codex or similar
An affinity for tech / AI products is a real plus
Native or C2 Italian, strong English
Structured, autonomous, results-driven
You build trust easily with customers, by phone or video
You take initiative, test, iterate, and don't wait to be told what to do
Comfortable with CRM (ideally HubSpot) and data-driven workflows
Willing to relocate to Vienna for 1–2 months initially

What We Offer

€60,000–80,000 OTE
Equity: you help build it, you should own a piece of it
Equipment of your choice
A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)
Regular team offsites
Office in Vienna or Barcelona, onsite, in an ambitious team that wants to do the most exciting work of their careers

Hiring Process

15 min intro call
30 min skill interview
30 min getting to know the country's Go-to-Market manager
20 min culture call with our Founders

Compensation Range: €60K - €80K

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