Your primary responsibility will be to lead the successful implementation of our robotic systems
in warehouses, fulfillment centers, and logistics facilities. The expectation is that you are
fast-learning, independent, and can work with our engineering and go-to-market teams to make
our customers and industry partners successful.
You Will:
- Deploy automation solutions including robots, software, and auxiliary hardware in
customer warehouses and e-commerce fulfillment centers.
- Configure, calibrate and test software and hardware for new, custom, or updated system
deployments
- Conduct on-site integration and test activities (or support these activities remotely) and
evaluate post-go-live performance metrics.
- Be the primary point of contact for customers in the field during install and go-live
- Execute field retrofits, upgrades and repairs (or support these remotely); working with
our mechanical, electrical, and software engineers on troubleshooting field issues
- Contribute to engineering and business development projects at RHR HQ
- Support RHR in global tradeshow and marketing efforts, deploying and supporting demo
systems both directly and remotely, as well as representing RHR in these and other
public events
- Lead and support in-person and remote instruction and training for customers, industry
partners, and RHR resources
You Have:
- BS in EE/ME/CS or equivalent. Experience in services or deployment engineering
positions is a plus
- Fundamental knowledge of basic programming (Linux and/or Python experience is a
plus)
- Strong interpersonal skills to learn about local operations and to identify and build
relationships with on-the-ground stakeholders such as warehouse managers and IT
operators
- Strong organization and time management skills; ability to cope with fluctuating
workloads and high-stress situations
- Mechanical and electrical repair skills. Are you a “tinkerer?"
- Excellent written and oral communication skills
- Be comfortable standing for up to 10 hours in one day testing our robots
- Travel can fluctuate between 70-100% each month (can sometimes be lower, and
includes international visits to customer sites)
Bonus Skills:
- General understanding of network topologies such as VPNs, firewalls, and routers
- Ability to write tools and scripts to automate repetitive tasks
- Experience recording logs and documenting software bug
- Experience with AI- usage and creativity encouraged
