At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.
The Breakdown:
As Account Specialist, you are the first point of contact for our B2B customers and distributors across 38 countries. This role is designed to support the team through the highest-volume phase of our business cycle from September / October until February / March.
What You Get to Do:
- First point of contact for B2B customers and distributors across 38 countries via ticket portal, email and phone
- Answer questions on products, availability, pricing, delivery, warranty and marketing/sales
- Support pre-season order entry in Elastic (Infor), verify orders for your territory, process reorders and flagg discrepancies early
- Track deliveries, arrange collection of incorrect or over-delivered goods and manage credits, debits and supplementary deliveries
- Apply Burton's warranty policy, advising on product claims, technical issues and spare parts
- Keep Infor customer master data accurate and support the Credit Representative on sales terms and conditions queries
- Work with Infor (M3), Elastic and Power BI, contributing to weekly team meetings, basic reporting and process improvements
What You'll Bring to The Team:
- Sound commercial education (HAK, HAS or comparable), ideally with previous experience in customer service or order management
- Experience in a B2B environment and/or working with distributors is a plus
- Fluent German and English, both written and verbal - additional European languages, especially French or Italian, are a plus
- Confident with Microsoft Office (particularly Excel); experience with Infor or a similar ERP system is an advantage
- Familiarity with CRM or ticketing tools (e.g. Salesforce, Zendesk) and reporting tools like Power BI or Elastic is beneficial
- Reliable, structured and detail-oriented, with the ability to stay calm and effective when things get busy
- A proactive team player with a customer-first mindset and an affinity for snowboarding or the outdoor sports
What We Would Love to Offer You:
- A front row position at the global market leader in the snowboard lifestyle industry
- Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
- In accordance with Austrian law, we are obliged to disclose that the minimum salary is € 2.362,00 gross/month based on the collective bargaining agreement. Our actual salaries are market competitive and take individual qualifications and experience into consideration.
- Many other additional benefits including product discounts, volunteer time off, outdo
We look forward to receiving your English CV and cover letter online.
Please note that applications without a CV cannot be considered.
