At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.
As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.
We are seeking a highly motivated individual for the position of Athlete Service Coordinator, DACH Region reporting to Athlete Service Manager, DACH Region based in our Austria office.
This is a hybrid role requiring a minimum of three days per week in the office.
Athlete Services Coordinator (m/f/d) Start: from July 2026; Full-time (40 hours/week).
The Opportunity:
The Athlete Services Coordinator is responsible for overseeing the entire athlete experience, including creating online registrations, responding to athlete inquiries, managing the website, assigning bib numbers, communicating with athletes by email, setting up and coordinating onsite registration, supporting the awards ceremony, and managing all post-event processes. Close collaboration with other departments, the Race Director, the Global Partnerships team, the timing company, referees, announcers, the marketing team, and the medical team is important to ensure a smooth experience for athletes.
Event responsibilities within Athlete Services: IRONMAN events in the DACH region, and, where applicable, events from other series, such as MTB events in the Epic Series
Key Responsibilities
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Handling athlete email and phone inquiries for IRONMAN events in German and English
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Processing athlete cancellations and transfers
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Coordinating event registrations online and onsite
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Managing and maintaining the online registration tool and athlete database
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Coordinating interns who support events in our area during the season, approximately six months
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Coordinating team leads and onsite volunteers who support registration
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Supporting website content updates
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Supporting order management for athlete registration materials, including bib numbers, swim caps, etc.
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Planning, organizing, setting up, and ensuring the smooth running of onsite registration, including coordinating volunteers for this area
Culture
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Contribute to a positive, inclusive, and respectful team environment by demonstrating professionalism, accountability, and collaboration in all interactions.
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Embrace IRONMAN’s BE ICONIC mindset by bringing an athlete-first perspective, taking ownership of work, and showing pride in delivering exceptional experiences.
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Communicate openly and constructively with teammates and cross-functional partners to support efficient execution and problem solving.
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Demonstrate adaptability and a continuous improvement mindset, learning from each event and contributing ideas to improve processes and experiences.
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Act as a culture carrier onsite and offsite, recognizing that individual behaviors directly shape the athlete, volunteer, and team experience.
Qualifications & Experience:
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Bachelor’s degree or vocational training preferred, ideally in administration, business, sport, or endurance/event management.
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1–2 years’ experience in sporting events, athlete services, customer service, or a related environment.
- Fluent written and spoken German and English.
- Strong customer service mindset with excellent communication and interpersonal skills.
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Highly organised, reliable, resilient, and able to manage multiple priorities in a fast-paced event environment.
- Independent, service-oriented working style with strong problem-solving skills and attention to detail.
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Collaborative team player with the ability to coordinate and lead volunteers onsite.
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Proficient in MS Office, particularly Excel and Word.
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Willingness to travel to events, including weekends.
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Enthusiasm for triathlon, cycling, trail running, or endurance sports is desirable but not essential.
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
