We are looking for a passionate Ordertaker to join our team at Rosewood Schloss Fuschl. You will be providing exceptional, personalized service by accurately taking and processing guest orders for in-room dining. This role ensures that all requests are handled promptly and professionally.
Key expectations:
- Answer all incoming calls promptly and courteously, maintaining a calm and clear tone
- Demonstrate anticipatory service by suggesting menu items and accommodating special requests
- Personalize interactions by addressing guests by name and confirming preference
- Accurately record and process food and beverage orders in the POS system
- Communicate special dietary requirements and preferences to the kitchen team
- Maintain knowledge of the full menu, wine list, and hotel offerings to assist guests effectively
Profile:
- Previous experience in a comparable role within a luxury hotel or restaurant environment
- Passion for delivering exceptional guest experiences
- Ability to work under pressure in a fast-paced environment
- Strong team spirit and positive, professional attitude
Benefits:
- 25 days of paid annual leave, plus paid public holidays
- An extra day off to celebrate your birthday
- Comfortable Associate Accommodation
- Complimentary meals in our associate dining restaurant
- Public transportation ticket provided
- Exciting career development and growth opportunities
- Special Friends & Family rates at Rosewood Hotels & Resorts globally
