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Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.

As Country Service Lead you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.

What You'll Do

Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Constantly assess potential service improvements
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Collaborate closely with other EMEA Country Leaders, as well as with other business areas ensuring a strong network of peers
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue

What You'll Bring

A proven background of managing an organization or region to meet operational and strategic targets
An open and approachable leadership style, with experience of leading, motivating and coaching managers
Ability to find, organize and manipulate data for decision making and action taking purposes
Excellent organization skills, with experience of high-level reporting
Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
High professional command of the English and local language

For this position, we offer an annual minimum gross salary of €120,000 based on the above-mentioned job profile for full-time employment. Relevant professional experience and qualifications will be additionally considered. In addition, we offer a Tesla stock option package.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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