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Sales Coordinator (m/f/d)

Hilton -
Wien, W

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Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

Exceptional Hospitality Starts with You

Position Summary

At Hilton, we are committed to delivering exceptional guest experiences and driving commercial performance through collaboration, innovation, and service excellence.

The Sales Coordinator plays a pivotal role within the Vienna Cluster Commercial team, supporting all key business segments - Corporate, MICE, Consortia, and Groups. This position ensures seamless coordination of sales activities, effective client engagement, and efficient internal communication.

The role also actively contributes to sales development and revenue generation through proactive client outreach, telesales activities, and pipeline support, strengthening the cluster’s ability to grow market share and convert opportunities.

Key Responsibilities

Commercial & Administrative Support

Provide comprehensive administrative and coordination support to the Sales Team across all segments
Prepare high-quality sales presentations, proposals, and client-facing materials aligned with Hilton brand standards
Support the planning and execution of sales missions, tradeshows, client events, and sales activities
Support follow-up actions after sales activities, including proactive client communication to drive conversion

RFP Management & Sales Processes

Manage and coordinate incoming RFPs across platforms (e.g., OnQ SM, Lanyon, Delphi)
Ensure timely, accurate, and brand-compliant responses in line with commercial strategy
Maintain RFP tracking systems and support performance and conversion analysis

Client Engagement & Site Experience

Coordinate Familiarisation (FAM) trips and site inspections, ensuring a seamless and memorable client experience
Prepare detailed itineraries, manage logistics, and collaborate cross-functionally with Operations teams
Support follow-up communication and materials to maximize conversion opportunities

Market Intelligence & Reporting

Conduct regular market and competitor analysis, identifying trends, rate positioning, and new business opportunities
Prepare insightful reports and dashboards to support the Senior Commercial Team in decision-making
Monitor account production and identify opportunities to drive incremental revenue

CRM & Data Excellence

Maintain accurate and up-to-date customer data and sales activities within Hilton systems (e.g., Delphi)
Ensure compliance with Hilton’s data quality standards and reporting requirements
Support segmentation, pipeline visibility, and performance tracking through effective data management

Event & Project Coordination

Support the execution of on-property and offsite client events, networking functions, and promotional activities
Assist with cluster-wide sales and marketing campaigns, including content updates and coordination
Manage sales collateral, promotional materials, and inventory in line with brand guidelines

Cross-Functional Collaboration

Act as a key liaison between Sales, Revenue Management, Reservations, Front Office, and F&B teams
Foster effective communication and alignment to deliver a seamless customer journey
Participate in commercial meetings, document key actions, and support follow-up execution

Qualifications & Skills

Fluency in German and English (required)
Previous experience in hospitality, sales coordination, or administrative roles preferred
Strong organizational and multitasking skills with a high level of attention to detail
Excellent communication and interpersonal skills
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
Familiarity with hotel CRM and sales systems (e.g., Delphi) advantageous
Proactive, customer-focused mindset with the ability to work both independently and collaboratively
Ability to thrive in a fast-paced, performance-driven environment

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

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