17 beste Stellen als customer support remote in wien – aktuell auf Personalsuche

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customer support remote jobs near wien

Senior Business IT Engineer, Atlassian Cloud

Bitpanda -
Wien, W

Jetzt bewerben

Details zur Stelle

vor 8 Tagen

Vollständige Stellenbeschreibung

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe's safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It's these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go!

Your Mission

As our Senior Atlassian Engineer, you won't just be managing Jira, you will drive architectural strategy at an enterprise scale for a high-growth fintech ecosystem. You will serve as a key technical partner to cross-functional teams, solving complex integration challenges, building advanced automations, and shaping our governance model to support fast-moving business needs. Plus, you will have direct impact by mentoring junior engineers and helping elevate our team's overall technical capability.

What You'll do

Lead Architecture & Governance: Design, configure, and optimise our Atlassian Cloud products at an enterprise scale while establishing standardised configurations, schemes, and governance models to prevent system bloat.
Drive Advanced Solutions: Act as a subject matter expert to analyze complex business requirements from cross-functional stakeholders, translating them into scalable, robust technical solutions from needs analysis to delivery and documentation.
Empower Data-Driven Decisions: Design advanced Jira reports, high-level dashboards, and customized planning views for leadership and various business units.
Automate & Integrate: Build advanced automations and integrations with other enterprise tools using 3rd party apps and REST APIs.
Mentorship & Enablement: Conduct specialised training for employees, advocate for Atlassian best practices across the company, and mentor junior team members to elevate the team's overall technical capability.

Who You Are

A Proven Expert: You have mastered Atlassian Cloud systems (no on-prem or data center Atlassian systems in house) and understand how to architect them for scale.
Experienced: You bring 3+ years of hands-on experience administering, engineering, and scaling Atlassian cloud systems in a large, fast-paced, and dynamic enterprise or scale-up environment, on top of several years as a Business IT Engineer.
A Technical Problem Solver: You have hands-on experience with Assets (formerly Insight), advanced automation (native, JMWE, ScriptRunner) and utilising REST APIs. Experience with apps like Extension for JSM, EazyBI, and Xray is highly desired, as well as scripting in Groovy, JavaScript, or Python.
A Strategic Communicator: You excel at stakeholder management. You are comfortable consulting with internal users daily, pushing back on anti-patterns, and steering teams toward sustainable best practices.

What's in it for you

Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda's pay-for-impact policy, including participation in our stock option plan.
Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
Time to recharge – On top of your standard annual leave, prioritise your wellbeing in 2027 with 3 additional days of paid time off to rest, reset, and recharge, available once you've been with us for 6 months.
Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy's library of online courses at your own pace.
Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.
Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration

.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

Above all, you will have the opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

These benefits may be adjusted at Bitpanda's discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

Jetzt bewerben

Erweiterte Suche

customer support remote Jobs in wien

Senior Business IT Engineer, Atlassian Cloud

Senior Product Manager (w/m/d)

Senior Account Manager, Partner Success

Senior Software Engineer (PHP)

Digital Expert

Senior Product Designer, Securities

Senior Software Engineer, Java (EVERGREEN)

SAP Senior/Lead Consultant Service & FSM (all genders)

Software Engineer, Java (Trade Services)

Sr Platform Architect

Software Engineer, iOS Core Product - Vienna, Austria

Senior Data Engineer

Senior AI Engineer

Senior DevOps Engineer

Senior Account Manager (m/f/x)

Cloud Kafka Engineer

AI Developer (f/m/x)

Other jobs to consider

Ich möchte aktuelle Job-E-Mails für Stellen als customer support remote in wien erhalten

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Who we are

Your Mission

What You'll do

Who You Are

What's in it for you

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

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