19 beste Stellen als customer support remote in wien, w – aktuell auf Personalsuche

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customer support remote jobs near wien, w

Senior Product Designer, Securities

Bitpanda -
Wien, W

Jetzt bewerben

Details zur Stelle

Vollständige Stellenbeschreibung

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe's safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It's these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go!

The Mission

We are on a mission to democratize finance for over 7 million users. As our Senior Product Designer for Securities & Commodities, your mandate is to take the high-stakes, data-heavy complexity of equities, derivatives, commodities, and real-world assets (RWAs) and architect them into seamless, intuitive user journeys. In our collaborative, "no-silo" culture, this role tackles the heavy lifting of investment products at scale—partnering directly with Product, Engineering, Data and Compliance to drive real-time impact on conversion, retention, and user trust without sacrificing functionality.

What You Will Do

The core of this role involves designing end-to-end trading and investment interfaces for TradFi and RWA products across mobile and web platforms, with the clear goal of increasing customer engagement and monetization.
Dense financial mechanics—including margin trading, commodities trading, and automated recurring investments—must be translated into accessible, low-friction journeys that educate and empower both novice and experienced investors.
Comprehensive user research, usability testing, and behavioral analysis will serve as your primary tools to diagnose funnel bottlenecks, validate product hypotheses, and continuously improve KPIs like trading conversion and drop-off rates.
Active contributions to our scalable design architecture are expected, applying the highest UX standards to ensure high-quality, consistent touchpoints across all investment areas.
Seamless partnership with Product, Engineering, Risk, and Legal teams in a fast-moving, regulated environment is critical to shape the product roadmap, validate customer problems, and ensure feasible, compliant feature implementations.

Who You Are

A strong background in Product/UX/UI Design is required, featuring mandatory experience designing for complex fintech, brokerage, trading, or wealth management ecosystems.
Exceptional proficiency in Figma, rapid prototyping, and interaction design is essential, alongside a proven ability to untangle data-heavy interfaces and intricate workflows into clean, elegant systems.
Behavioral analytics, A/B testing, and funnel metrics should naturally drive your design decisions to proactively identify opportunities that boost customer engagement, adoption, and retention.
A proven track record of thriving in fast-moving, highly regulated environments will demonstrate your ability to successfully negotiate solutions that satisfy strict Risk and Compliance requirements without compromising the end-user experience.
High customer empathy and excellent stakeholder management skills are necessary to build long-term user trust while championing a product-driven, highly collaborative culture across the organization.

What's in it for you

Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda's pay-for-impact policy, including participation in our stock option plan.
Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you've been with us for 6 months.
Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy's library of online courses at your own pace.
Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.
Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration

.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

Above all, you will have the opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

These benefits may be adjusted at Bitpanda's discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

Jetzt bewerben

Erweiterte Suche

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Ich möchte aktuelle Job-E-Mails für Stellen als customer support remote in wien, w erhalten

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Who we are

The Mission

What You Will Do

Who You Are

What's in it for you

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

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