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Customer Support Manager (m/w/d)

VusionGroup -
Graz, ST

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Details zur Stelle

Vollzeit
vor 11 Stunden

Qualifikationen

Bachelor

Vollständige Stellenbeschreibung

Company Description

About us:

VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology.

At VusionGroup, our business plan sets out ambitious, company-wide goals; we see growth as a challenge and innovation as a core component of our development strategy and our rapid international expansion. As a result, all our employees are given responsibility quickly and their careers progress in line with changes in the Group.

Joining VusionGroup means working for the world’s leading supplier of electronic shelf labels for large-scale retailers and helping to build the history of our trailblazing business. It means believing in the business plan and sharing the ambitions of a fast-changing, internationally-focused company. Thanks to the talent and the dedication of our multidisciplinary, multicultural teams, VusionGroup is enjoying unrivaled growth. We are entrepreneurs: VusionGroup is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower.

Job Description

Key Responsibilities:

Collaboration with customers and partners to identify and resolve potential issues
Independent handling of support tickets and coordination of fixes with 3rd level support
Responding to inquiries via phone, Email, and ticketing tool
Support with the installation and configuration of the VusionGroup solution
Troubleshooting system, network, and software issues
Targeted follow-up and analysis of inquiries
Process documentation and preparation of relevant reports

Qualifications

Education:

HTL diploma, ongoing or completed university of applied sciences (FH) or university degree

Experience:

Experience using remote support tools is an advantage
Desired knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
Professional experience is an advantage

Skills/Abilities:

Strong implementation skills, assertiveness, and initiative
Willingness to travel and perform
Customer-oriented working style
Good communication skills
Friendly and strong team player
German Level C1 and good English skills, both written and spoken

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Goodies
Gym / Yoga, Pilates, Functional Fitness, Padel tennis, etc.
Laptop (also for personal use)
Excellent public transport connections with financial support
- ️ Flexible working hours
Home office
No dress code / casual style
No all-in contract
- ️ Team events
Beautiful Mur river within walking distance
- ️ Accessibility
Bicycle parking
️ Canteen with varied meals and meal subsidy
Kebab nearby
Fresh fruit
- ️ Coffee, tea, Sodastream, etc.
EV charging stations
Graz Airport nearby
️ Multicultural environment – work alongside colleagues from around the world

For the advertised position, the minimum collective agreement base salary is € 3,267.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).

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