Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
Learn about the Danaher Business System which makes everything possible.
The Customer Service / Service Delivery Specialist (d/w/m) is responsible for providing central support for our service engineers, who are out in the field with our customers every day. With dedication and precision, we ensure that service visits are planned and carried out smoothly, thereby making a vital contribution to our customers’ ability to successfully implement their groundbreaking research and medical applications.
This position reports to the Service Delivery Manager DACH and is part of the Service Delivery Team, located in Wien/Vienna, and will be an on-site role.
Your area of responsibility
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Responsibility for handling incoming customer enquiries promptly and professionally via telephone or email, as well as working closely with the field service team and customers.
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Processing and tracking service orders, contracts, spare parts orders and returns in close coordination with internal departments.
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Timely invoicing for completed service orders in the DACH region in accordance with company standards.
Your profile
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A completed commercial or technical apprenticeship, along with several years’ professional experience in customer service or an international environment, and a technical understanding, ideally in the field of microscopy.
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Proficiency in SAP R/3, Salesforce and MS Office is an advantage, as is a structured, team-oriented approach to work.
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Excellent communication skills, a customer-focused attitude,
- Very good command of German and English
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The minimum gross annual salary for this position is €40,000, in accordance with the collective agreement for the industrial sector. Depending on your qualifications and relevant professional experience, we naturally offer a significantly higher salary. This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
