11 beste Stellen als remote in krems an der donau, nö – aktuell auf Personalsuche

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remote jobs near krems an der donau, nö

Senior Customer Experience Manager

Royal National Institute of Blind People -
See, NÖ

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 12 Tagen

Vollständige Stellenbeschreibung

Job reference

REQ0002359

Date posted

27/05/2026

Application closing date

10/06/2026

Location

See advert

Salary

£50,000 per year

Package

27 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme

Contractual hours

Basis

Full time

Job category/type

Job description

35 hours per week
Remote with travel to London quarterly
£50,000 per year
Permanent

RNIB is embarking on an ambitious customer transformation programme to embed true customer-centricity across everything we do.

We’re looking for a strategic and influential Senior Customer Experience Manager to help lead this change. This is an exciting opportunity to define what great customer experience looks like at RNIB - and turn that vision into practical action across the organisation.

You’ll play a key role in shaping how RNIB designs and delivers customer experiences at scale, helping us build trust, improve satisfaction and strengthen long-term relationships.

What you’ll be doing

You’ll be part of a small but ambitious team, focused on putting customers at the heart of everything we do.

Working across a broad portfolio, you’ll lead cross-organisational initiatives that embed a strong, customer-first culture.

This could include:

Defining clear customer experience principles and standards to guide decision-making

Designing, developing and embedding a new ‘universal’ approach to customer journeys

Shaping how we use customer data and keep in touch patterns to engage more customers

Using data and insights to drive continuous improvement of our customer experience

Acting as a trusted advisor to teams across RNIB, championing customer-first thinking

Building capability through workshops, coaching and support, helping teams deliver better experiences day to day

What you’ll need to succeed in this role:

You’ll be a strategic thinker with a genuine passion for creating excellent customer experiences, backed by a strong track record of using data and insight to improve customer outcomes.

You’ll be a recognised expert in customer experience and engagement, with the credibility to set best practice and the practical skills to make it happen.

You will:

Bring deep knowledge of customer experience, journey design and engagement best practice

Use data, insight and feedback confidently to inform decisions and drive improvement

Have experience of working with customer data and CRM systems

Have a track record of driving projects forward, even in complex or evolving environments

Be comfortable navigating ambiguity, finding solutions and delivering at pace

Build strong relationships and influence effectively at all levels

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.

Jetzt bewerben

Erweiterte Suche

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