Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Join our Life Sciences Solutions team and collaborate with leading organizations and pharmaceutical companies to drive scientific breakthroughs! We offer a wide range of products, services, and digital solutions supporting genetic testing, genomic analysis, proteomics, cell biology, precision medicine, and drug discovery. Our cutting-edge technologies are also used in human identification, forensics, and novel treatments like CAR-T cell therapy. With deep scientific and technical expertise, our dedicated colleagues help customers across diagnostics, healthcare, academia, government, pharmaceuticals, and biotechnology tackle global challenges and enhance human health. Be a part of our dynamic team and help shape the future of science and medicine!
Location:
The role is remote or field-based and can be based anywhere in Germany or Austria, but the preferred location is close to an airport or major transport hub.
Discover Impactful Work
As a Field Bioinformatics Application Scientist (m/f/d)– Clinical Sequencing Division (CSD) Next-Generation Sequencing (NGS), you will serve as a key technical resource for customers using the CSD NGS bioinformatics portfolio. You will provide advanced technical support by resolving complex workflow and software issues while delivering an exceptional customer experience. This role offers the opportunity to build deep technical expertise, develop strong case ownership, and expand into customer training, value-added services, and commercial support as your knowledge grows.
A Day in the Life:
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Provide advanced helpdesk support for CSD NGS bioinformatics products and workflows by troubleshooting complex issues related to data inputs and outputs, software behavior, system configuration, and environment constraints.
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Own customer support cases from initial investigation through resolution by gathering requirements, reproducing issues where possible, identifying likely root causes, documenting findings, and communicating progress clearly.
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Prioritize and triage customer cases while escalating high-severity issues through established support channels and driving resolution in collaboration with internal teams.
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Partner with Product Management, R&D, Informatics, and Field teams by providing clear technical summaries, log files, screenshots, and reproducible examples.
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Develop and maintain technical documentation including troubleshooting guides, knowledge base articles, and known-issue summaries to enhance the customer experience and improve support efficiency.
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Participate in structured product training to build expertise across the CSD NGS bioinformatics portfolio and associated workflows.
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Support customer training sessions and value-added service activities as part of your professional development and business needs.
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Contribute to workshops, webinars, and demonstration readiness activities in support of the commercial organization.
What to expect:
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Deliver advanced technical support for NGS bioinformatics software and workflows.
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Manage multiple customer cases simultaneously while maintaining high-quality documentation and communication.
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Collaborate with cross-functional teams to investigate and resolve complex technical issues.
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Continuously expand expertise through product training and hands-on learning.
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Support customer education initiatives and occasional commercial activities.
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Work from a home office while engaging with customers through virtual meetings, phone, and email.
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Travel up to 20% to support customer visits and project implementations.
Keys to Success:
Education
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BSc or MSc in Bioinformatics, Computational Biology, Genomics, Computer Science, or a related discipline, or equivalent experience.
Experience
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Experience or strong exposure to NGS bioinformatics with a strong interest in applied technical support.
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Experience troubleshooting software, workflows, or bioinformatics applications is advantageous.
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Experience working collaboratively across multidisciplinary technical teams is preferred.
Knowledge, Skills, Abilities
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Fluent in German and English, French is a plus
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Working knowledge of Linux and command-line environments.
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Exposure to Python or R, or willingness to further develop scripting skills.
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Strong analytical and troubleshooting capabilities with a methodical approach to problem solving.
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Excellent technical documentation and organizational skills.
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Strong customer communication skills with the ability to explain technical concepts clearly.
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Ability to prioritize multiple tasks while maintaining attention to detail.
Competencies
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Customer-focused mindset.
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Strong problem-solving and critical thinking skills.
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Effective communication and collaboration.
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Continuous learning and technical curiosity.
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Accountability and ownership.
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Adaptability in a dynamic environment.
Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability
