20 beste Stellen als remote ticket support in wien – aktuell auf Personalsuche

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We are looking for a 2nd-Level Solution-Engineer who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.

Aufgaben

Deliver solutions for key accounting so our clients thrive and prosper.
Own onboarding, support, product tickets - the full lifecycle.
Directly solve client issues without waiting for others to jump in.
You're working for our key accounting: Which are the strategic partners who help clients get the most out of Chatarmin to drive real, measurable success in their business.
Get your hands dirty in operations and feedback loops to improve the product.

Qualifikation

You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
You enjoy engaging directly with customers and take pride in resolving issues efficiently.
High stress resistance: You don’t panic when things go sideways.
Strong communication and organizational skills handling 10 projects at the same time is not a problem but sparking your curiousity and ambition.
Self-managed, disciplined, proactive.
Genuine interest in tech, startups, and building something meaningful.
Preverably living in Vienna. Europe is a must.
Fluency in both German and English (spoken and written) is mandatory.

Benefits

Young, highly motivated team with zero ego.
Speed over politics: If you have an idea, run with it.
Direct impact on the company and the product.
Real growth opportunities - we promote from within. This is a place to build your career.
Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income.
Coworking license and fitness license if you want + MacBook Pro with 24GB Ram etc. top top infrastructure.

Interview Process

Case Study for Head of Solutions & Personality Test

Interview OR Roleplay: 60 Minutes Case Study and/or Q&A

Test Day in the Vienna Office & Cultural Fit

Offer, Signing, Rampup and Go-Live.

Datenschutz: Wir verarbeiten deine Daten wie deinen CV ausschließlich zur Durchführung des Bewerbungsgesprächs. Rechtsgrundlage für die Datenverarbeitung ist die Anbahnung eines Beschäftigungsverhältnisses mit dir (Art. 6 Abs. 1 lit. b) DSGVO). Weitere Informationen zum Datenschutz inkl. der Kontaktdaten zu unserer Datenschutzbeauftragten findest du unter "Datenverarbeitung im Rahmen von Bewerbungsverfahren" in unserer Datenschutzerklärung.

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