Technical Customer Success Manager – French Market
fonio —Wien, W
- Vollzeit
Direkt bewerben
Senior Rust Engineer - High Frequency Trading (HFT)
Keyrock —Wien, W
- Vollzeit
- Homeoffice
13 Tage
Technical Customer Success Manager – DACH Market
fonio —Wien, W
- Vollzeit
Direkt bewerben
Technical Customer Success Manager – Italian Market
fonio —Wien, W
- Vollzeit
Direkt bewerben
Senior Software Engineer, Java (EVERGREEN)
Bitpanda —Wien, W
- Homeoffice
Penetration Tester / Red team Specialist (f/m/x)
Raiffeisen Bank International AG —Wien, W
- Homeoffice
Electrical Engineer
Scientific Research Corporation —Wien, W
- Vollzeit
- Bachelor
Group Lead Process Engineer (m/f/d) - Technical Unit
Octapharma —Wien, W
- Master
Engineering Manager
fiskaly —Wien, W
- Vollzeit
- Master
Direkt bewerben
4 Tage
Solutions Architect I
Barracuda Networks Inc. —Wien, W
- Master
- Bachelor
Direkt bewerben
Optical Systems Development Engineer (all genders)
Quantum Technology Laboratories GmbH —Wien, W
- Vollzeit
Direkt bewerben
12 Tage
Senior Engineer (m/f/d) HVAC
Chemgineering Holding AG —Wien, W
- Vollzeit
Electronics System Engineer (all genders)
Beyond Gravity Services AG —Wien, W
- Master
Penetration Tester / Red team Specialist (f/m/x)
Raiffeisen Bank International —Wien, W
- Teilzeit
- Homeoffice
Experienced Assembly Engineer (all genders) - The Line Driver
Viewpointsystem GmbH —Wien, W
Direkt bewerben
(Associate) Product Manager (w/m/d)
Flinn —Wien, W
- Vollzeit
Direkt bewerben
Senior Solution Manager (m/f/d) for GenAI in Banking
SAP Fioneer —Wien, W
- Vollzeit
- Homeoffice
Direkt bewerben
Infrastructure Operations Engineer (f/m/d)
RHI Magnesita —Wien, W
- Vollzeit
- Bachelor
Direkt bewerben
Supplier Quality Assurance Engineer (all genders)
Beyond Gravity Services AG —Wien, W
- Master
- Bachelor
Application Manager – Trading Applications & Data Innovation (all genders)
Erste Digital GmbH —Wien, W
- Wochenendarbeit möglich
- Bachelor
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als technical support engineer in wien w erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

technical support engineer jobs near wien w

Technical Customer Success Manager – French Market

fonio
Wien, W

Direkt bewerben

Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of Europe’s fastest-growing companies.

Your Role

As Technical Customer Success Manager for the French market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.

You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.

What to expect

Own a portfolio of French SMB customers across their full lifecycle
Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
Maximize the value generated from each customer in your portfolio
Spot churn risks early and act on them
Manage your activity autonomously in HubSpot

Who We're Looking For

2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
- Experience with tools like n8n, make.com, codex or similar
An affinity for tech / AI products is a real plus
Native or C2 French, strong English
Structured, autonomous, results-driven
You build trust easily with customers, by phone or video
You take initiative, test, iterate, and don't wait to be told what to do
Comfortable with CRM (ideally HubSpot) and data-driven workflows
Willing to relocate to Vienna for 1–2 months initially

What We Offer

€60,000–80,000 OTE
Equity: you help build it, you should own a piece of it
Equipment of your choice
A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)
Regular team offsites
Office in Vienna or Bracelona, onsite, in an ambitious team that wants to do the most exciting work of their careers

Hiring Process

15 min intro call
30 min skill interview
30 min getting to know the country's Go-to-Market manager
20 min culture call with our Founders

Compensation Range: €60K - €80K

Direkt bewerben

Erweiterte Suche

technical support engineer Jobs in wien w

Technical Customer Success Manager – French Market

Senior Rust Engineer - High Frequency Trading (HFT)

Technical Customer Success Manager – DACH Market

Technical Customer Success Manager – Italian Market

Senior Software Engineer, Java (EVERGREEN)

Penetration Tester / Red team Specialist (f/m/x)

Electrical Engineer

Group Lead Process Engineer (m/f/d) - Technical Unit

Engineering Manager

Solutions Architect I

Optical Systems Development Engineer (all genders)

Senior Engineer (m/f/d) HVAC

Electronics System Engineer (all genders)

Penetration Tester / Red team Specialist (f/m/x)

Experienced Assembly Engineer (all genders) - The Line Driver

(Associate) Product Manager (w/m/d)

Senior Solution Manager (m/f/d) for GenAI in Banking

Infrastructure Operations Engineer (f/m/d)

Supplier Quality Assurance Engineer (all genders)

Application Manager – Trading Applications & Data Innovation (all genders)

Ich möchte aktuelle Job-E-Mails für Stellen als technical support engineer in wien w erhalten

Related Searches

Weitere Job-Standorte erkunden

About fonio

Your Role

What to expect

Who We're Looking For

What We Offer

Hiring Process

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt