At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.
The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.
"We are Ladies and Gentlemen serving Ladies and Gentlemen"
The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:
Systems Technician
Key Responsibilities:
- Support and maintain the hotel's entire IT infrastructure, including client, server, network, and peripheral systems.
- Provide first- and second-level IT support for all employees, handling IT requests and troubleshooting technical issues.
- Install, configure, and maintain hardware, software, and mobile devices.
- Assist with the administration of Microsoft Windows Server, Active Directory, Microsoft 365, and user accounts.
- Monitor network, Wi-Fi, and telephone systems, and assist with troubleshooting and root cause analysis.
- Ensure the proper operation of printers, POS systems, TV systems, and other hotel technology applications.
- Support IT projects, system upgrades, and rollouts in accordance with Marriott standards.
- Perform regular system backups and assist with IT security measures and compliance requirements.
- Maintain documentation of IT processes, system changes, and IT asset inventory.
- Collaborate with external service providers and the regional Marriott IT team.
- Be available to provide support outside regular working hours when required and participate in the on-call support rotation.
- Work closely with all hotel departments and report directly to the IT Manager.
Your Qualifications:
- Completed education in Information Technology, Computer Science, or a comparable technical field.
- Initial professional experience in IT support, system administration, or a similar role, preferably within the hospitality industry.
- Good knowledge of Microsoft Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with computer hardware, printers, mobile devices, and standard IT peripherals.
- A structured, solution-oriented, and customer-focused approach to work.
- Strong communication skills and the ability to work effectively with internal guests and colleagues.
- High level of responsibility and discretion when handling confidential information.
- Excellent written and spoken German and English language skills.
- Flexibility and willingness to work weekends, public holidays, and participate in an on-call support rotation.
Our Benefits:
- Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
- Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
- Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
- Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
- Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
- Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
- Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance
The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.263,00 per month. A higher salary will be offered, depending on your qualifications and experience.
Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.
Have we sparked your interest?
Then apply today via email: [email protected]
Please be advised that a valid working permission for Austria is required for this position.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
