The Technical Customer Service (TCS) Manager is responsible for the end‑to‑end management of all technical complaints from European customers, as well as supporting TCS/TMD colleagues for other regions.
The role ensures fast, structured, and well‑documented complaint handling in the CRM system, acting as the single point of ownership between customers and internal stakeholders (Labs, Quality, Production, Sales, R&D).
The position plays a key role in customer satisfaction, transparency, root cause analysis, and continuous improvement.
