Associate Global Customer Engagement

AOP Orphan Pharmaceuticals GmbH -
Wien, W

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Bachelor

Vollständige Stellenbeschreibung

Full-time Vienna

We are looking for an Associate Global Customer Engagement to support the planning, execution, and optimisation of global customer engagement initiatives. In this role, you will help ensure a consistent and impactful customer experience across regions while contributing valuable insights to continuously enhance our engagement strategies in an international environment.

What Your Day To Day Will Look Like

Congresses & Meetings

Support end-to-end organization of international congresses, advisory boards and internal meetingss
Coordinate logistics (venues, travel, AV, catering, on-site support) and manage documentation, compliance approvals, HCP spend tracking, contracts, and invoices

Global Engagement & Campaign Support

Support execution of global customer engagement strategies and campaigns
Coordinate cross-regional implementation and monitor timelines, deliverables, and campaign performance

Customer Insights & Analytics

Collect and analyse engagement data (CRM, digital platforms, surveys)
Prepare dashboards and performance reports, identify trends and provide insights to improve engagement effectiveness

Digital & Operational Excellence

Support CRM and digital engagement platforms
Assist global brand teams in multi-channel initiatives
Contribute to performance optimization and continuous improvement initiatives

Your Qualifications And Experience

Bachelor’s degree in Marketing, Business Administration, Life Sciences, or related field
Minimum 3 years of experience in meetings/event management or operations (healthcare/pharma experience preferred) Strong interest in combining analytics, coordination, and digital tools to drive impactful customer engagement
Basic understanding of medical congresses, HCP engagement, and industry compliance requirements
Structured, detail-oriented, and proactive mindset
Excellent communication skills and ability to work cross-functionally
Digital literacy with familiarity in CRM systems and engagement platforms (Veeva and/or C-VENT is a plus)

Our offer

An open corporate culture with the opportunity to contribute your own ideas
Working independently in a collegial and committed team
Modern working environment with good public transport connections (U4 - Heiligenstadt)
Flexible working hours (flexitime/time-out days), bonus scheme, additional benefits and employee events
Structured onboarding and support through a buddy system
Due to legal requirements, we are obliged to disclose the collective agreement minimum salary, which is EUR 38.640 gross per year, based on full-time employment. However, our actual remuneration packages are market-oriented and aligned with your qualifications and professional experience.

If you would like to work as a team player in an international environment and can identify with our values "Agile, Ambitious, Aligned, Accountable and Appreciative", then: Take this CHANCE and

APPLY NOW

Please submit your application exclusively via the application link.

Introduction

Main Benefits

Bonus

Homeoffice

Employee mobile phone

Flexible working hours

Laptop

Initial and continuing education

Canteen

Good transport connection

Employee events

Your Contact

Angelika Drabek

Manager Talent Acquisition

Jetzt bewerben

What Your Day To Day Will Look Like

What Your Day To Day Will Look Like

Your Qualifications And Experience

Your Qualifications And Experience

Our offer

Introduction

Main Benefits

Your Contact

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