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Service Support Specialist (f/m/d)

Adverity -
Wien, W

Jetzt bewerben

Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

We are looking for a Service Support Specialist who will act as a technical expert, driving resolution of complex software issues and partnering with support agents to deliver timely, high-quality outcomes for customers.

Vienna

Full time

Why you'll love it here

Corporate social responsibility program

Leading training & development program

Flexible working time

Home office

Modern & stylish office space

Additional paid days off

Ergonomic work space

Global team building events

International & diverse team

Cutting edge technology

Inclusive & collaborative environment

A wild ride

This is a full-time, hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the flexibility to find a working rhythm that balances in-office and remote work.
Some of the things you'll work on:
- Serving as the go-to expert for complex cases within your area of specialisation.
- Leading discovery conversations and advising customers on optimal configurations and solutions.
- Resolving complex configuration issues and data pipeline discrepancies independently.
- Troubleshooting and identifying bugs, and escalating issues with clear context and evidence.
- Differentiating between configuration issues, data discrepancies, and technical bugs.
- Identifying recurring customer challenges and sharing insights to improve team efficiency.
- Creating enablement content and guidance for common issues and workflows.
- Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives.
We are excited if you have:
- Professional experience in B2B SaaS Customer Support.
- Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently.
- Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams.
- Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting.
- Excellent written and verbal communication skills in English; German is a plus.
- A collaborative, coaching-oriented mindset with a passion for knowledge sharing.
- A proactive approach to problem-solving and continuous improvement.
Nice to have:
- Exposure to web technologies and data concepts such as APIs, ETL, or SQL.
- Knowledge of advertising platforms, social media advertising, or web analytics tools.
The minimum gross salary is €44,170. In any case, we offer competitive salaries depending on your qualifications and experience.
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!

About Adverity

Our SaaS company was founded in Vienna in 2015, since then, Adverity has been driving marketing intelligence of some of the world’s leading brands and agencies including IKEA, Red Bull, GroupM, Unilever, Omnicom, Barilla, JD Sports and Forbes.
Our mission is to empower Marketing and E-Commerce business users with our Marketing Analytics platform: we leverage all their data and turn it into powerful insights, decisions and actions.
How do we do it? At Adverity, we bring together international and diverse teams in an inclusive and safe environment. We believe in an entrepreneurial mindset, we help each other succeed, we strive to provide an awesome customer and employee experience, we prioritize work-life harmony and we dare to make mistakes to learn from them. If you share our values, Adverity is a great place for you!

Talent Acquisition Team

[email protected]

Jetzt bewerben

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Ich möchte aktuelle Job-E-Mails für Stellen als support agent in wien erhalten

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