20 beste Stellen als english content in wien – aktuell auf Personalsuche

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Service Support Specialist (f/m/d)

Adverity -
Wien, W

Direkt bewerben

Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

We are looking for a Service Support Specialist who will act as a technical expert, driving resolution of complex software issues and partnering with support agents to deliver timely, high-quality outcomes for customers.

This is a full-time, hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the flexibility to find a working rhythm that balances in-office and remote work.

Some of the things you'll work on:

Serving as the go-to expert for complex cases within your area of specialisation.
Leading discovery conversations and advising customers on optimal configurations and solutions.
Resolving complex configuration issues and data pipeline discrepancies independently.
Troubleshooting and identifying bugs, and escalating issues with clear context and evidence.
Differentiating between configuration issues, data discrepancies, and technical bugs.
Identifying recurring customer challenges and sharing insights to improve team efficiency.
Creating enablement content and guidance for common issues and workflows.
Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives.

We are excited if you have:

Professional experience in B2B SaaS Customer Support.
Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently.
Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams.
Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting.
Excellent written and verbal communication skills in English; German is a plus.
A collaborative, coaching-oriented mindset with a passion for knowledge sharing.
A proactive approach to problem-solving and continuous improvement.

Nice to have:

Exposure to web technologies and data concepts such as APIs, ETL, or SQL.
Knowledge of advertising platforms, social media advertising, or web analytics tools.

Why you’ll love it here:

Flexible working hours and home-office
Internal shares program (EDPP)
Ergonomic workspace and cutting edge technology
Budget for job relevant training
Regular team events
Modern and stylish offices
Sustainable merch for all employees
Adverity Social Responsibility Days (+2 days paid off)
Transportation ticket (Wiener Linien)

The minimum gross salary is €44,170. In any case, we offer competitive salaries depending on your qualifications and experience.

Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!

Direkt bewerben

Erweiterte Suche

english content Jobs in wien

Service Support Specialist (f/m/d)

Merchant Services Associate

B2C Marketing (part-time) Intern

Social and Digital Media Intern

Client Consultant

Senior Expert Internal & Change Communication (all genders)

Talent Acquisition and Outreach Officer

Mobile App Technical Writer (M/F/D)

Markets Compliance Analyst (all genders)

Technician

Research and Teaching Associate

UGC & Influencer Growth Lead - Remote

Public Information Intern (Outreach)

Senior Expert Strategic Communication (all genders)

IT Technican

Digital Marketing & Content Manager (all genders)

Short-Form Video Creator (20-38,5h, on-site or remote)

Designer for Marketing & Event Collaterals

Art Direction Specialist (f/m/d)

Technician with a focus on electronics (atmospheric research)

Ich möchte aktuelle Job-E-Mails für Stellen als english content in wien erhalten

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