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Service Delivery Manager (m/w/d) Clinical Systems & Data

Location: Hybrid Role in Vienna, 20% travel

You will act as the central point of coordination between customers, stakeholders, and technical teams, proactively driving continuous improvement and resolving service challenges. Bringing a strong understanding of clinical processes and data flows, you translate operational feedback into tangible improvements for products and services within complex healthcare environments.

Your Responsibilities:

Act as the central point of coordination between customers, OneDigital stakeholders, and technical teams, ensuring smooth and efficient service delivery
Ensure SLA compliance and continuously monitor service quality across all operations
Define, track, and analyze KPIs to drive performance and identify improvement opportunities
Proactively optimize service processes and initiate enhancements to improve efficiency and customer satisfaction
Coordinate and oversee complex incidents, ensuring resolution and driving root cause analysis
Facilitate transparent communication with customers and internal teams, aligning on service performance, issues, and improvements
Independently liaise with DevOps and technical teams to align on deployment strategies, infrastructure needs, and operational efficiency

Your Profile:

Strong understanding of clinical processes and how data flows within healthcare workflows
Solid knowledge of healthcare IT systems (e.g. KIS/HIS, PACS) and interoperability standards (e.g. HL7, FHIR, DICOM)
Ability to translate operational feedback into meaningful improvements for products and services
Experience in Service Delivery, IT Operations, or a comparable role (ideally within eHealth or healthcare IT)
Excellent stakeholder management skills, with the ability to align cross-functional teams without formal authority
Strong communication skills, especially in managing customer expectations and handling service-related topics
Proactive, solution-oriented mindset with a focus on continuous improvement rather than reactive problem-solving

What else do I need to know?

The min gross annual salary for this position is at least 60.000,00 EUR. Depending on education and experience, overpayment is possible.

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Check our Careers Site at https://www.siemens-healthineers.com/de/career

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alerts that will keep you posted about new opportunities.

To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

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