JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Staff Residential Property (SRP) Manager (m/f/d)
About the Role
We're looking for an experienced SRP Manager (m/f/d) to lead our residential property services in Vienna. This is a hands-on leadership role where you'll manage the SRP team while getting stuck into daily operations. You'll report to the Post Facilities Manager and work closely with the Client Residential Experience Lead to deliver exceptional service to our diplomatic community.
You'll be the go-to person for all residential property matters, coordinating with JLL teams, estate agents, landlords and service partners to ensure smooth operations and a great customer experience.
What You'll Do
Lead Service Delivery
Oversee residential property services from property search to move-out
Manage relationships with estate agents, landlords and managing agents
Handle escalations and provide first-line support when issues arise
Supervise the SRP Assistant and coordinate Move In/Move Out processes
Attend warm calls with incoming officers to understand their housing needs
Manage Properties & Compliance
Search, shortlist and secure properties in line with client policies
Ensure all compliance checks and approvals are completed before lease signing
Keep property data accurate and up-to-date across all systems
Oversee property preparation – cleaning, furnishing and equipment setup
Monitor building services and ensure health & safety compliance
Manage utilities, domestic equipment and day-to-day property issues
Drive Team Performance
Lead, coach and support the SRP team
Build strong relationships with Finance, Technology, FM and Lease Administration teams
Communicate effectively with relocating officers during what can be a stressful time
Support budget management including forecasting and monitoring rent trends
Deliver against Contract SLAs and KPIs
What You'll Need
3-5 years' experience in property or residential management
Team leadership experience with ability to build collaborative culture
Strong communicator who can engage with diverse stakeholders
Customer-focused approach with ability to stay calm under pressure
Highly organised with excellent attention to detail
Knowledge of Health & Safety standards and building compliance requirements
Problem-solver who's resourceful, flexible and gets things done
Fluent English (written and spoken)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
