20 beste Stellen als technical support specialist in wien, w – aktuell auf Personalsuche

We are looking for a Service Support Specialist who will act as a technical expert, driving resolution of complex software issues and partnering with support agents to deliver timely, high-quality outcomes for customers.

This is a full-time, hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the flexibility to find a working rhythm that balances in-office and remote work.

Some of the things you'll work on:

Serving as the go-to expert for complex cases within your area of specialisation.
Leading discovery conversations and advising customers on optimal configurations and solutions.
Resolving complex configuration issues and data pipeline discrepancies independently.
Troubleshooting and identifying bugs, and escalating issues with clear context and evidence.
Differentiating between configuration issues, data discrepancies, and technical bugs.
Identifying recurring customer challenges and sharing insights to improve team efficiency.
Creating enablement content and guidance for common issues and workflows.
Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives.

We are excited if you have:

Professional experience in B2B SaaS Customer Support.
Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently.
Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams.
Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting.
Excellent written and verbal communication skills in English; German is a plus.
A collaborative, coaching-oriented mindset with a passion for knowledge sharing.
A proactive approach to problem-solving and continuous improvement.

Nice to have:

Exposure to web technologies and data concepts such as APIs, ETL, or SQL.
Knowledge of advertising platforms, social media advertising, or web analytics tools.

Why you’ll love it here:

Flexible working hours and home-office
Internal shares program (EDPP)
Ergonomic workspace and cutting edge technology
Budget for job relevant training
Regular team events
Modern and stylish offices
Sustainable merch for all employees
Adverity Social Responsibility Days (+2 days paid off)
Transportation ticket (Wiener Linien)

The minimum gross salary is €44,170. In any case, we offer competitive salaries depending on your qualifications and experience.

Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!

Direkt bewerben

Erweiterte Suche

technical support specialist Jobs in wien, w

Service Support Specialist (f/m/d)

V.I.E - HR & Culture Integration Specialist

Fullstack Developer (f/m/d)

Emergency Preparedness Officer (Standards)(P4)

Senior Manager Technology Strategy – (Gen/Agentic) AI (m/f/d)

AI Specialist and Transformation Manager

SAP (Senior) Public Cloud Project Manager

Critical Environment Technician (electrical / mechanical) - Shift

Finance Consultant - Valuation and M&A Finance Service (f/m/x)

Senior Test Automation Specialist

Senior Engineer Piping (m/f/d)

Manager Quality Control (m/w/d)

Application Owner – Veeva Platform

Lead Consultant / Solution Architect SAP CPQ

Technical Presales Architect (f/m/d) for Central Europe Region - Telco OSS

Electronics Components Engineer (all genders)

SAP Senior/Lead Consultant Product Lifecycle Management (all genders)

Contract Negotiator

Lead Consultant/Solution Architect SAP Sales & Service Cloud (all genders)

Consolidation and Reporting Specialist (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als technical support specialist in wien, w erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt