20 beste Stellen als customer service remote in wien – aktuell auf Personalsuche

Service Support Specialist (f/m/d)
Adverity —Wien, W
- Vollzeit
- Homeoffice
Direkt bewerben
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Barracuda Networks Inc. —Wien, W
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Bitpanda —Wien, W
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Account Manager - AI Data Centres
Vertiv —Wien, W
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Hostaway —Wien, W
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- Bachelor
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Professional Internal Auditor with AML/Financial Sanctions and Retail Focus (f/m/x)
Raiffeisen Bank International AG —Wien, W
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REWE Group —Wien, W
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SimCorp A/S —Wien, W
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Jaggaer —Wien, W
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サイネオス・ヘルス —Wien, W
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ServiceNow —Wien, W
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Eaton —Wien, W
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Rust & Java Engineer (Zurich, Vienna or Remote)
Procivis AG —Wien, W
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Group Business Continuity Manager (f/m/x)
Raiffeisen Bank International AG —Wien, W
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Medtronic —Wien, W
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BRUNA Jewellery GmbH —Wien, W
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Technical Project Manager (m/f/d)
Graphwise —Wien, W
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Service Support Specialist (f/m/d)

Adverity -
Wien, W

Direkt bewerben

Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

We are looking for a Service Support Specialist who will act as a technical expert, driving resolution of complex software issues and partnering with support agents to deliver timely, high-quality outcomes for customers.

This is a full-time, hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the flexibility to find a working rhythm that balances in-office and remote work.

Some of the things you'll work on:

Serving as the go-to expert for complex cases within your area of specialisation.
Leading discovery conversations and advising customers on optimal configurations and solutions.
Resolving complex configuration issues and data pipeline discrepancies independently.
Troubleshooting and identifying bugs, and escalating issues with clear context and evidence.
Differentiating between configuration issues, data discrepancies, and technical bugs.
Identifying recurring customer challenges and sharing insights to improve team efficiency.
Creating enablement content and guidance for common issues and workflows.
Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives.

We are excited if you have:

Professional experience in B2B SaaS Customer Support.
Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently.
Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams.
Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting.
Excellent written and verbal communication skills in English; German is a plus.
A collaborative, coaching-oriented mindset with a passion for knowledge sharing.
A proactive approach to problem-solving and continuous improvement.

Nice to have:

Exposure to web technologies and data concepts such as APIs, ETL, or SQL.
Knowledge of advertising platforms, social media advertising, or web analytics tools.

Why you’ll love it here:

Flexible working hours and home-office
Internal shares program (EDPP)
Ergonomic workspace and cutting edge technology
Budget for job relevant training
Regular team events
Modern and stylish offices
Sustainable merch for all employees
Adverity Social Responsibility Days (+2 days paid off)
Transportation ticket (Wiener Linien)

The minimum gross salary is €44,170. In any case, we offer competitive salaries depending on your qualifications and experience.

Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!

Direkt bewerben

Erweiterte Suche

customer service remote Jobs in wien

Service Support Specialist (f/m/d)

Technical Support Representative

Senior Account Manager, Partner Success

Account Manager - AI Data Centres

Senior Frontend Engineer, Communications - 100% Remote - EMEA

Professional Internal Auditor with AML/Financial Sanctions and Retail Focus (f/m/x)

Senior Backend Developer (m/f/x) I eCommerce Checkout & Order Services

Lead Business Consultant - Data & Communication - Fintech

Senior Account Manager (m/f/x)

On-site monitor open to diverse EMEA countries

Commercial Account Executive, CEE

Senior AI Engineer

Program Manager Direct Current for Data Center (DC for DC) EMEA

Rust & Java Engineer (Zurich, Vienna or Remote)

Group Business Continuity Manager (f/m/x)

Senior Technical Consultant - Coronary & Renal Denervation - Region Stuttgart / München/ Konstanz (m/f/d)

Senior Specialist, Treasury - Liquidity

Customer Excellence & Product Quality Manager (m/w/d)

Technical Project Manager (m/f/d)

AI Developer - AI Enablement Lead (f/m/x)

Ich möchte aktuelle Job-E-Mails für Stellen als customer service remote in wien erhalten

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