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Manager CRM & Field Force Effectiveness

AOP Orphan Pharmaceuticals GmbH -
Wien, W

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Details zur Stelle

Vollzeit

Qualifikationen

Master

Vollständige Stellenbeschreibung

Full-time Vienna

We are looking for an experienced and driven Manager CRM & Field Force Effectiveness to shape and optimize our international CRM ecosystem (Veeva) and elevate the performance of our field teams. In this role, you will enable smarter decisions, stronger customer engagement, and sustainable business growth - working closely with Sales, Marketing, IT, and Finance across markets.

What Your Day To Day Will Look Like

Own and continuously evolve the global CRM strategy and Veeva ecosystem aligned with commercial goals
Lead CRM system enhancements, releases, integrations, and vendor management
Lead cross-functional CRM projects and collaborate with Sales, Marketing, IT, and Finance
Ensure strong user adoption, efficient processes, and robust system governance across affiliates
Drive field force effectiveness through KPIs, targeting, segmentation, and performance frameworks
Monitor and optimize sales performance using data-driven insights and analytics
Translate complex data into actionable dashboards, reports, and business recommendations
Ensure high data quality, compliance, and adherence to governance standards
Drive territory alignment, segmentation, and incentive scheme analytics
Support product launches and enable teams through training and a strong data-driven mindset

Your Qualifications And Experience

Master’s degree in Business, Life Sciences, IT, Data Analytics, or a related field
5+ years of experience in CRM management, sales effectiveness, or commercial excellence
Strong hands-on experience with CRM platforms (e.g., Veeva, Salesforce)
Proven experience in CRM optimization, implementation, or transformation projects
Strong understanding of sales performance metrics and field force analytics
Experience with reporting and analytics tools (e.g., Power BI, Tableau)
Experience in pharmaceutical or other regulated industries preferred
Strategic, analytical mindset with a structured, solution-oriented approach
Strong stakeholder management skills with the ability to translate data into actionable insights
High ownership and a proactive, hands-on attitude focused on continuous improvement

Our offer

An open corporate culture with the opportunity to contribute your own ideas
Working independently in a collegial and committed team
Modern working environment with good public transport connections (U4 - Heiligenstadt)
Flexible working hours (flexitime/time-out days), bonus scheme, additional benefits and employee events
Structured onboarding and support through a buddy system
Due to legal requirements, we are obliged to disclose the collective agreement minimum salary, which is EUR 45.080 gross per year, based on full-time employment. However, our actual remuneration packages are market-oriented and aligned with your qualifications and professional experience.

If you would like to work as a team player in an international environment and can identify with our values "Agile, Ambitious, Aligned, Accountable and Appreciative", then: Take this CHANCE and

APPLY NOW

Please submit your application exclusively via the application link.

Introduction

Main Benefits

Bonus

Homeoffice

Employee mobile phone

Flexible working hours

Laptop

Initial and continuing education

Canteen

Good transport connection

Employee events

Your Contact

Angelika Drabek

Manager Talent Acquisition

Jetzt bewerben

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