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Bachelor's degree or equivalent practical experience.
Experience with computer hardware and server hardware or troubleshooting/diagnosing.
Experience with Linux operating systems and networking protocols.
Experience in project management and leadership, and collaborating and partnering with teams.

Preferred qualifications:

Experience in working within a data center or network operation center environment.
Experience in maintenance and monitoring of server systems.
Ability to collaborate and partner with teams to resolve issues.
Ability to communicate in German fluently to engage in day-to-day operations, and with colleagues.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving team behind Google's groundbreaking innovations, empowering the development of our AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities

Contribute to and lead efforts/projects in the deployment, maintenance, and support of Google Cloud region (e.g., cloud data center) infrastructure.
Lead troubleshooting and resolve escalated technical issues regarding affected equipment.
Help test and troubleshoot new server hardware components and designs. Configure and troubleshoot Operating System (OS) related issues on the server.
Resolve technical issues (e.g., hardware, software, application, operational, process) using different tools until final resolution, communicating with different stakeholders.
Work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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