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Customer Service Agent

Jet Aviation -
Wien, W

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Vollzeit

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Hochschulreife

Vollständige Stellenbeschreibung

Location: Vienna, Vienna, AT, 1300

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Professional

Requisition Id: 5735

Position Summary

For our Fixed Base Operations (FBO) at VIP Terminal Vienna-Airport, we are currently looking for a Customer Service Agent in full time:

Description

First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
Assistance with airside and landside transport of passengers and crews

Main Responsibilities

Interaction with owners, passengers and crews of private aircrafts
Valet parking, porter service and handling of luggage from and to the aircraft
Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
Preparation of flight relevant documents for crews, booking system OCS
Professional verbal and written communication to all stakeholders such as customers and third party suppliers, etc.
Ensure cleanliness of our passenger and crew lounges
Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures
Support your colleagues and superiors with other duties as required

Requirements

General education degree and high class hospitality experience required, aviation experience and background is an advantage
Fluent in German and English both written and verbal
Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
A valid driver's license, Category B is mandatory
Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
Knowledge of Microsoft Office and web based applications is desired
EU citizenship or valid Eu work permit

Desired Characteristics

Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
Impeccable manners, interpersonal and communicational skills
Thorough understanding of quality and service expectations of high-end clientele
Good mental and physical health and the ability to work under pressure
Readiness and ability to work independently and as part of a multicultural and dynamic team
Teamwork and team-oriented behavior naturally is part of your daily routine
Proactive offering and sales of additional services to our customers

Work Environment

We remunerate your performance with a yearly gross salary of € 35.000. Willingness for overpayment in accordance with your previous work experience and qualifications.

Jet Aviation also offers a performance based bonus payment, free parking and various discounts to employees.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV)

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