20 beste Stellen als remote customer service in wien, w – aktuell auf Personalsuche

Our client, a leading player in the telecommunications sector, is driving a continuous digitalization initiative. To strengthen the interface between IT, product, and marketing, we are looking for an experienced Ressource Manager who combines technical understanding with analytical and communication skills.

You will support ongoing transformation projects in the area of digital customer portals, internal IT systems, and app development working closely with cross-functional teams across different countries.

Role Overview

In this role, you will act as a bridge between business and IT, supporting Product Owners and development teams in optimizing and evolving selfcare and app-based digital services. You will analyze technical structures, identify system improvements, and contribute to agile project delivery and error resolution.

Key Responsibilities

Support Product Owners in managing and optimizing products

Coordinate across IT, marketing, and business units (including remote international teams)

Analyze internal IT architecture and system interdependencies

Perform systematic error analysis and assist in resolving technical issues

Translate business requirements into clear, actionable tasks for development teams

Participate in agile ceremonies (daily stand-ups, sprint planning, retrospectives)

Contribute to documentation and process optimization within the product lifecycle

Facilitate communication between technical and non-technical stakeholders

Required Qualifications

Minimum 3 years of professional experience in Business Analysis, IT, or Digital Product Management

Solid understanding of App Development

Experience working in agile environments (Scrum, Kanban)

Knowledge of IT architectures and system integrations

Proven ability to analyze and structure complex projects

Experience with cross-functional collaboration in international setups

Strong communication skills and ability to mediate between business and technical teams

Independent, structured, and self-driven work approach

Excellent German+ English skills

Why Apply?

Long-term engagement in a key digital transformation project

Close collaboration with international product, IT, and marketing teams

Hybrid setup with regular on-site presence in Vienna

Opportunity to shape customer-facing digital experiences in telecommunications

Dynamic, modern working environment with agile processes

We look forward to receiving your CV, including your availability date.

Please feel free to contact me via email at elena.kahraman@qualysoft.com or on LinkedIn.

You can also reach me by phone at +43 699 144 02417.

Thank you for your understanding

BR,

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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