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Service Desk Support Engineer - Aerobot (m/w/d)

KNAPP AG -
Hart bei Graz, ST

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 2 Tagen

Vollständige Stellenbeschreibung

#yourmission

You will be part of the Multi Site Control Center (MSCC) and responsible for ensuring the stable and continuous operation of Aerobot warehouse sites.
Starting within a structured MSCC environment, you will provide technical and software support for Aerobot systems and gradually deepen your understanding of KNAPP warehouse automation solutions and customer operations.
Your key tasks include proactive and preventive system monitoring, early detection of risks, and structured incident handling. You analyse system malfunctions in detail, restore service through resolution or workaround, and minimise both technical and business impact on Aerobot operations.
As a central point of coordination, you work closely with internal specialist teams and external stakeholders to ensure efficient communication, proper escalation, and sustainable incident resolution. You document incidents across the full ticket lifecycle and contribute to problem management and continuous service improvement.

#youareknapp

You enjoy working in a technical support or operations environment and take responsibility for system stability
You have a good understanding of IT systems, monitoring, and incident management
An interest in warehouse automation and logistics processes motivates you
You are able to communicate and analyse complex technical issues in a structured and calm manner
You work reliably, prioritise tasks effectively, and document incidents clearly
You have very good English skills; German skills are an advantage
You are able to shift work and on‑call duties to ensure 24/7 operational support

#weareknapp

KNAPP is a leading technology partner for intelligent warehouse automation solutions worldwide. With the Multi Site Control Center (MSCC), KNAPP provides centralised, proactive support to ensure stable, efficient, and secure operation of automated warehouses.The MSCC team supports customers by combining technical expertise with structured service processes, proactive monitoring, and close collaboration with development and operational teams. Working in MSCC means contributing directly to system availability, customer satisfaction, and continuous improvement in a highly dynamic technical environment.At KNAPP, you will work in an international, innovative company that offers long‑term perspectives, personal development opportunities, and the chance to take responsibility in a critical service role.The minimum gross salary for this position is EUR 3,040 per month. In addition, there is the possibility of further allowances through on-call duties. In any case, we offer a market-aligned salary depending on your qualifications and previous experience.

Minimum salary

3,040.00 €

Your Benefits

Company mobile phone

Company cafeteria

Good connections

Share in the company

Company pension scheme

Grant for public transportation

Company doctor

Employee discounts

Company health management programme

Employee events

Training

Fruit

Flexible working hours

Car park

KNAPP Kinderwelt day care centre

Tips for applicants

Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?

Then

Here are a few tips for a successful application.

Complete + online + authentic = good chances

Complete

The following documents are important to us:

Cover letter (please indicate your core areas in the case of speculative applications)
CV (résumé) in tabular format
Diploma certificates and evidence of professional experience

Online

Please only apply via our application tool.

Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.

Authentic

Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.

The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.

Application process

1. Apply online

2. Confirmation of receipt sent

3. Human Resources and specific department look at your documents

4. If we like what we see: invitation to an interview in person

5. The excitement builds: first interview in person

6. If necessary: second interview in person

7. Do we fit well together? Welcome to KNAPP!

To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.

Information

KNAPP AG

Hart bei Graz

Austria

Fulltime

Contact

Nina Jud

Human Resources Business Partner

Günter-Knapp-Straße 5-7 8075 Hart bei Graz Austria

Jetzt bewerben

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