About Open
Open.cx is the AI-native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.
We are backed by Y Combinator, Pioneer Fund, X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.
We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.
Your Role
Open.cx is on a 3–5× ARR year, scaling from a handful of enterprise logos to category-contender status. We need a financial architect to build the foundation for that growth and stay with us all the way through the next decade of scale.
Today, finance at Open lives in the founders' heads, a few spreadsheets, and an outsourced accounting partner. Your first mission is to turn that into a structured, compounding system a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week and that Series A investors will be proud to sign off on.
What You'll Do
Year 1+
First 100 Days
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Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.
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Stand up the weekly metrics email and the monthly board pack v1.
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Clean up the chart of accounts; compress the close to 5 business days.
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Build the v1 forecast model that survives contact with reality. Run it weekly.
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Choose the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).
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Diagnose unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.
Months 4–9
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Quarterback the Series A: model, narrative, data room, diligence, term-sheet review.
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Stand up multi-entity consolidation cleanly (EU/US subsidiaries).
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Build the pricing and deal-desk function — enterprise contract reviews, custom terms, ASC 606 compliance.
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Establish board cadence and investor reporting that the next round's leads will trust.
Months 10–18
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Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.
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Stand up audit-readiness in advance of Series B.
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Partner with the CEO on geographic expansion, M&A signals, and pricing 2.0.
Year 2+
Series B prep and close. Finance team scales to 7–12. Audit, tax, treasury, FX programme.
Requirements
What We're Looking For-
Player-coach mindset: you are not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You know you will grow out of this work but not for 12 months, and you are clear-eyed about that.
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First-principles thinker: you see chaos (disconnected systems, copy-pasted spreadsheets, inconsistent ARR definitions) and your brain draws the clean version.
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Commercially minded: you are as comfortable in a pricing conversation as in a close. You can read a usage-based contract and tell the AE what to push back on.
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AI-native: you have already wired AI into your finance workflow (Claude, MCP servers, Pigment, Mosaic, custom automations). You can show us a workflow you built that compressed a finance task by 5–10×. We are an AI company our finance leader uses AI like our engineers do, as the default, not the exception.
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Outcomes-driven: you want to move real numbers: runway extended, gross margin lifted, fundraise closed at a better valuation.
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Sits at any table: you can translate seamlessly between our CEO, an enterprise CFO, a Sequoia partner, and an SDR.
Bonus Points
Experience at a SaaS company, ideally in infrastructure, AI, or CX.
Multi-entity, multi-currency operating experience (especially MENA + EU + US).
Lived through one IPO, acquisition, or unicorn round as part of the finance team.
Network into top-tier Series A/B investors who would back our next round.
Experience with usage-based or hybrid pricing models in B2B SaaS.
You contribute publicly on AI-in-finance (posts, talks, GitHub, Substack) even casually.
Benefits
What We Offer-
YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.
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Outsized career trajectory early team members grow into leadership as we scale globally.
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Real ownership your work will be seen, felt, and talked about company-wide.
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High-trust team no politics, no bureaucracy; we move fast and support each other.
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Competitive compensation top-of-market salary plus equity and full benefits.
