German-speaking Collections Team Leader – Join a fast-growing international company in Malta!
Are you a motivated Team Leader with a passion forcoaching people and driving high performance?
Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.
If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad!
What You’ll Be Doing
Lead & Inspire the Team
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Manage, mentor, and develop a talented collections team of 30+ agents.
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Create a motivating work environment where everyone feels supported and valued.
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Set clear goals, track performance, and celebrate success together.
Drive Performance & Deliver Results
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Oversee daily operations including scheduling, workflow management, and KPIs.
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Provide regular coaching, feedback, and training to help your team reach new levels of performance.
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Ensure all collections activities meet company standards and regulatory requirements.
Support Exceptional Customer Service
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Handle escalations with professionalism and empathy.
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Maintain strong relationships with customers and internal teams.
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Continuously improve processes to enhance both efficiency and customer satisfaction.
Reporting & Continuous Improvement
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Monitor performance metrics and analyze results to identify trends and improvement areas.
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Prepare performance reports and share insights with senior management.
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Collaborate cross-functionally to drive operational excellence.
Requirements
What You Bring-
Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments.
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A strong background in financial services or a related field.
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Excellent communication skills in German and English (both written and spoken).
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A hands-on leadership style with a natural ability to motivate, coach, and inspire.
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Confidence working with CRM systems, collections tools, and MS Office.
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A proactive mindset and passion for helping teams and customers succeed.
Benefits
Why Apply?
You’ll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders.
If you’re ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this step!
Additional perks
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Monday-Friday schedule
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Relocation package included for candidates relocating to Malta
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Friday drinks at the office
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And more
