Grassfish is a Digital in-store company.
We believe that outstanding experiences make all the difference. It’s how we separate the okay from the wow. And the way true brand loyalty is built. Therefore, our mission is to every day enable extraordinary customer experiences. Grassfish has earned recognition for its powerful In-store Experience Management Platform and dedicated people, helping leading global brands stand out and beat the competition.
Grassfish is part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden.
Job description
As Squad Leader, you take overall responsibility for one of our customer-focused squads in Vienna. Your squad brings together different disciplines to design, build and continuously improve outstanding digital in-store solutions for leading brands.
This role is about creating the right conditions for great work: clear direction, strong collaboration, customer understanding, structured delivery and commercial focus. You will lead the squad in turning customer needs and ideas into high-quality solutions that are not only well delivered, but also inspiring and valuable for the customer’s business.
You act as a trusted partner for customers and internal stakeholders, combining project leadership, commercial thinking, digital delivery expertise and creative problem-solving. You ensure that the squad has the clarity, focus and structure needed to deliver exceptional results.
This position is a parental leave cover and offered as a fixed-term contract, initially for one year.
Key responsibilities
Lead an interdisciplinary squad of creative and technical experts in its daily work and long-term development.
Translate customer needs, business goals and creative ideas into clear priorities, scopes and actionable plans.
Manage customer projects, retainers, timelines, budgets, risks, priorities and deliverables.
Bridge customer expectations and development teams to ensure smooth communication, realistic planning and strong delivery quality.
Ensure smooth collaboration between customers, internal stakeholders and squad members.
Manage expectations, priorities and change requests in a structured and solution-oriented way.
Track effort, budgets and billable project work to ensure commercial control and transparency.
Identify commercial opportunities, customer needs and potential upsell initiatives.
Follow up on squad performance, budget, delivery quality and customer satisfaction.
Your profile
At Grassfish we are always moving forward. We believe that the person we are looking for is curious, wants to push new ideas and eager to join our journey in becoming the global number one within Digital In-store.
We are now looking for Squad leader with following qualifications and experiences.
Strong project management skills, including experience managing complex initiatives, timelines, budgets, risks and stakeholders.
Experience managing IT, software development or digital product delivery projects.
Solid understanding of software development processes and the ability to bridge customer needs and development teams.
Experience with agile delivery models such as Kanban, including moderation of team rituals, backlog prioritization, scoping and estimation.
Commercial mindset with the ability to identify customer needs, business opportunities and value-creating initiatives.
Experience with budgeting, effort tracking and managing billable project work.
Experience leading or coordinating interdisciplinary teams in creative, digital, consulting, product or technology environments.
Ability to create clarity, motivate people and enable teams to deliver outstanding work.
Strong communication skills and confidence in customer dialogues at both strategic and operational levels.
A good sense for customer experience, digital solutions and what makes work truly stand out.
Structured, proactive and solution-oriented way of working.
Understanding of digital products, software delivery, retail technology or customer experience solutions.
Strong sense of ownership, self-initiative and the ability to work independently in a dynamic international environment
Fluent English and German skills (minimum C1)
Perks
A friendly, driven team and a collaborative office vibe – plus 2 days of home office per week
Flexible benefits: a subsidised annual public transport pass, Klimaticket contribution or Sodexo food vouchers
Coffee, snacks, fruit and seasonal treats
Investment in your personal development and learning
Weekly on-site massages
Fun company events to build team spirit and celebrate wins
Access to external mental wellbeing support
Career opportunities within the group
Legal note for Austria
The position is full-time and located to the office in Vienna. According to our collective agreement, the minimum salary is €4,061 gross per month based on full-time employment (38.5 hours/week). The final compensation is based on your qualifications and experience and will be discussed accordingly.
We recruit on an ongoing basis. If you have any questions you are welcome to contact the recruiting manager, [email protected]
We believe in people.
Our company culture is our most important asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. They guide us in everything we do - from the decisions we make to how we interact with each other and our customers.
