The Company
Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.
Independent brands Faction Skis, United Shapes, and phaenom footwear share a commitment to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America, and Asia sharing decades of experience. The group engages a global fanbase through in-house film productions and partners with other impact-driven organizations such as 1% for the Planet and Protect Our Winters.
The group is committed to incorporating sustainable practices across the business, inspiring activism and driving positive environmental and social change, using each independent brand as a platform to catalyze a more inclusive, equitable, and regenerative future for all.
The Role
Based in Le Chable, Valais, CH- Hybrid | Full time (100%) | Asap
We’re looking for a commercially-minded eCommerce leader to drive profitable DTC growth across FSSC's brands by owning eCommerce trading performance, forecasting, digital commercial strategy, and cross-functional execution.
eCommerce trading and commercial performance
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Own the commercial performance of our eCommerce business across brands, markets and seasonal phases
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Lead weekly trading reviews, monitor performance against targets and translate insights into clear actions across revenue, conversion, AOV, margin, stock and customer behaviour
Forecasting, planning and reporting
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Own seasonal forecasting and in-season re-forecasting, turning business targets into practical commercial plans by brand, market and channel
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Provide clear, timely and action-oriented reporting, identifying risks and opportunities early and recommending corrective action
Campaigns, merchandising and trading execution
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Own the eCommerce trading calendar, including product launches, promotions, campaign cadence and key trading moments
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Define site merchandising priorities and work with the wider team to ensure customer journeys, product visibility and stock availability support commercial objectives
Digital growth direction
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Set the commercial direction for paid media, CRM and retention activity in partnership with internal stakeholders and external agencies
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Help guide budget allocation, campaign priorities, testing plans and optimisation opportunities across acquisition, conversion and repeat purchase
Platform, agency and roadmap leadership
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Own prioritisation of the eCommerce development roadmap based on business impact
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Manage external development partners, ensure projects are clearly scoped and delivered, and maintain oversight of platform health in collaboration with Ops and other system stakeholders
Cross-functional collaboration
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Work closely with Marketing, CX and Ops to improve coordination and execution across the full DTC journey - from launch planning and stock availability to customer experience, fulfilment and post-purchase touchpoints
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Own the commercial strategy for our Pro program, ensuring its role, policies and performance expectations support out broader DTC, margin and customer strategy
Team leadership
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Lead and prioritise the work of the small eCommerce team, creating clarity on ownership, improving ways of working and building a more proactive, commercially led eCommerce function
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Support team development through clear direction, feedback and accountability
Requirements
We are looking for someone with strong commercial eCommerce judgement and the ability to operate across both strategy and execution.
You should bring:
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6+ years of eCommerce experience, ideally in premium consumer goods, outdoor, sporting goods, fashion or another seasonal, margin-sensitive category
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Strong understanding of eCommerce trading, including revenue, conversion, AOV, margin, stock, traffic and promotional performance
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Experience owning or materially influencing eComm performance across multiple markets or channels
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Strong forecasting, reporting and analytical capability
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Experience leading trading calendars, launches, promotions, merchandising priorities and campaign planning
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A good understanding of CRM, paid media, retention and customer acquisition, even if you are not a hands-on channel specialist
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Confidence working with Shopify or similar eCommerce platforms
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The ability to brief, prioritise and manage external development or digital partners
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Strong cross-functional leadership skills, especially with Marketing, CX, Operations and external agencies
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A proactive, organised and decisive working style
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People management experience or clear leadership potential
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Fluent written and spoken English
Benefits
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An opportunity to develop professionally working with international regulations and cultures around the world each day, while working 200m from the Verbier gondola
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Employee discounts on Faction, United Shapes snowboard, and Phaenom ski boots as well as pro deals with our key partners
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A Verbier season pass
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An energetic and dynamic team within a fast-paced, sometimes high-pressure environment
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Brands with a strong identity and values that resonate with our fans and team members
