You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need experts ready to help deliver a seamless customer experience across our global supply chain. As a Customer Service Specialist , you will play a key role in ensuring efficient order management, strong customer relationships, and high service levels in a fast-paced pharmaceutical environment.
In this role, you will be responsible for ensuring end-to-end customer order management and service excellence, acting as a key link between customers, internal teams, and logistics partners. You will help ensure that orders, claims, and deliveries are processed accurately and on time, contributing directly to customer satisfaction and business performance.
You will also support continuous improvement in customer service processes, ensuring data accuracy, operational efficiency, and compliance with company and industry standards.
- Lead initiatives that strengthen customer satisfaction and service reliability.
- Support a smooth and transparent order-to-delivery process across multiple channels.
- Work closely with internal teams and logistics partners to resolve issues quickly and effectively.
- Help simplify processes and improve the customer experience through proactive problem solving.
- Contribute to a culture of accountability, collaboration, and continuous improvement.
- Process customer orders through multiple channels including EDI, email, fax, phone, and order management systems.
- Manage customer claims, returns, and related case handling activities.
- Issue invoices and ensure accurate and timely order documentation.
- Update and maintain customer master data in ERP systems.
- Coordinate with logistics partners (3PL) to ensure timely deliveries and service level adherence.
- Manage product allocation at customer level based on availability and business priorities.
- Ensure accurate tracking and resolution of customer requests to maintain high service levels.
- Experience in Customer Service, preferably within pharmaceutical or FMCG environments.
- Strong communication skills, with the ability to interact effectively with customers and internal stakeholders.
- Solid experience working with ERP systems (SAP preferred) and customer service tools (e.g. order management, claim management systems).
- Familiarity with digital order processing tools (e.g. Esker or similar OCR solutions) is an advantage.
- Proficiency in MS Office, especially Excel.
- Fluent in English, both written and spoken.
- Ability to work under pressure, manage multiple priorities, and maintain accuracy in a fast-paced environment.
This is more than the next step in your career, it’s a chance to help reinvent self-care for the world through operational excellence and customer-centric thinking. If you’re ready to deliver impact that matters, we’re ready for you.
We are challengers. We are Opella.
Opella is the self-care challenger with the third-largest and most focused portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission is to bring health into people’s hands by making self-care as simple as it should be—for half a billion consumers worldwide and counting.
At the core of this mission are our 100 loved brands, 11,000 employees, 13 manufacturing sites, and 4 innovation centers.
Headquartered in France, Opella is proud to own some of the world’s most trusted brands including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale, and Mucosolvan.
As a certified B Corp company, we are committed to building a healthier future for both people and the planet. Learn more at Opella
#LI-HYBRID
