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AI- first Information Developer

Dynatrace -
Wien, W

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 7 Stunden

Qualifikationen

Master

Vollständige Stellenbeschreibung

Your role at Dynatrace

Dynatrace Documentation is a critical asset in driving user adoption of our unified observability, security, and AI platform, providing navigation through the multi-faceted functionality Dynatrace offers, and helping users extract the most value out of Dynatrace. At Dynatrace, writers architect the knowledge, curate the output, and serve as the final accuracy and experience quality gate. They build AI-first documentation: structured, governed information architecture managed by domain and content experts, with everything explicitly optimized for user experience and AI consumers alike.

In this role, you will:

Architect knowledge across complex, cross-domain product areas by defining content models, taxonomy, and lifecycle so the same source can serve human readers and AI consumers (copilots, search, support agents, LLMs).

Curate AI-generated content and review work from other Information Developers for nuance, structural integrity, and accuracy (the things only human judgment can reliably catch) before content is trusted and served.

Design prompts, build reusable templates and skills, and instruct agents that draft, validate, and surface gaps in the knowledge base.

Apply Dynatrace's structured content principles, metadata schema, and chunking strategy so every content unit is modular, independently addressable, composable, and machine-readable. Retrievability is a first-class requirement.

Partner directly with subject-matter experts, Development, Product Management, and AI teams to scope knowledge work, define what users need to know, and design the content and structure.

Identify improvements to content models, taxonomy, and AI-pipeline quality, and contribute to evolving authoring standards across the team.

Use your technical depth and writing craft to navigate complex use cases and produce concise, clear, accurate copy that non-technical users (and AI consumers) can grasp.

Mentor less-experienced writers and Information Developers, and influence team-wide standards and authoring practices.

Work in the docs-as-code process using a markdown-based static site, VSCode, Git, and an evolving stack of agentic tooling (Claude plugins, docs MCP, AI content validators).

Work within a truly global R&D team with a presence across multiple continents.

What will help you succeed

5+ years of experience in technical writing, information development, or a closely related content-engineering discipline, with a track record of documenting B2B software products.

Hands-on experience operating an AI-first authoring workflow: designing prompts, building reusable templates and skills, instructing agents, and curating AI-generated drafts for accuracy and consistency.

Comfort being an architect, quality gate, and final approver rather than the sole author of every piece of content.

Experience treating documentation as structured data: modular, semantically structured units optimized for both human readability and AI retrievability. Familiarity with frontmatter, metadata, chunking, and retrieval signals.

Experience contributing to information architecture within a product domain: content models, taxonomy, and lifecycle considerations.

Demonstrated ability to autonomously scope a knowledge project across complex, cross-domain product areas: interviewing SMEs, defining the content's scope, and designing its structure without being handed a brief.

Strong editorial judgment when reviewing AI-generated drafts and peer work, catching nuance, structural integrity, and accuracy before content is served.

Superb written English, with the ability to produce clear, precise, and conversational writing that works for both human readers and AI consumption.

A drive to learn quickly and constantly with an AI-first approach that is evolving in real time.

The ability to communicate effectively with stakeholders across an organization, from engineers to executives, including Development, Product Management, and AI teams.

Experience working in an Agile software development environment.

Proficiency with Markdown, Git, Jira, and the command line.

The following will benefit you

A developer-turned-writer background, or hands-on coding experience of any kind.

Experience with agentic content tooling: Claude plugins, MCP servers, Claude.md files, AI content validators, or comparable agentic authoring stacks.

Familiarity with RAG pipelines, embeddings, or LLM-accessible documentation surfaces (llm.txt, MCP hooks, structured exposure for retrieval).

Experience with content analytics, AI-pipeline output quality monitoring, or continuous validation frameworks.

Knowledge of observability or performance monitoring.

Knowledge of cloud technologies.

Knowledge of any programming or query language.

A portfolio of your writing examples.

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
Due to legal reasons, we are obliged to list a salary range for this position, which is € 61,000 up to € 76,000 gross per year based on full-time employment (38.5 h/week). We’ve listed the salary range for transparency, but if your experience and skills bring unique value, we’d still love to hear from you—please apply even if you’re outside the range.

Equal Employment Opportunity

Dynatrace provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We actively foster an inclusive workplace that celebrates differences and promotes accessibility, collaboration, and growth for all.

Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

Jetzt bewerben

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