20 beste Stellen als service manager (all genders) in wien, w – aktuell auf Personalsuche

Erste Group was founded in 1819 as the first Austrian savings bank and is today one of the largest stock-listed banking groups in Central Europe. As an attractive employer, Erste Group offers interesting career opportunities in an international environment.

As part of Erste Group’s IT Strategy & Transformation team, the central governance and steering function within Group IT, you will play a key role in shaping the future of technology governance and management across a complex banking environment. You will drive the development of IT governance frameworks, organizational architecture, operating models, and strategic technology capabilities that support the Group’s digital and business objectives.
Working closely with CIO-level stakeholders, technology providers, and internal delivery organizations, you will help define how technology services are governed, owned, and managed across the Group. You will contribute to ensuring effective oversight, regulatory alignment, and continuous improvement of technology services, while supporting the evolution of a high-performing and well-governed IT organization. This is a highly visible role with significant exposure to senior management and strategic decision-making.

Your Tasks

Governance & Operating Model

Develop and evolve the EG CIO Governance Capability Model.
Design governance frameworks and IT operating models, strengthening the retained organization of the EG CIO towards external and captive providers.
Drive adoption of the IT governance frameworks across EG and local IT delivery organizations
Support governance improvements driven by regulatory and supervisory expectations.

Technology Capability Management

Act as CIO counterpart for strategic technology capabilities with providers, supporting alignment between business demand and technology services.
Support governance of infrastructure, cloud, platform and core IT service capabilities.
Contribute to service governance and capability portfolio management.

Executive Stakeholder Management

Represent the Holding CIO organization towards EGB and regulatory governance bodies.
Facilitate alignment across business, technology and governance stakeholders.
Prepare and support executive decision-making forums.

Your Background

10+ years of experience in IT governance, operating model design, CIO Office, enterprise architecture, technology management or related areas.
Experience within banking, financial services or another highly regulated industry.
Proven track record in working with governance frameworks and operating models.
Experience interacting with senior executives and influencing without formal authority.
Strong understanding of technology organizations and delivery models.
Good understanding of infrastructure, cloud, platform and core technology services.
Ability to translate complex organizational challenges into practical governance solutions.
Strong analytical, strategic and conceptual thinking.
Excellent communication and stakeholder management skills.
Comfortable driving organizational change and transformation.
Credible discussion partner for CIOs, senior technology leaders and governance stakeholders.
Pragmatic, results-oriented and execution-focused.
Able to balance governance requirements with business and operational needs and realities.
Confident challenging established structures while building consensus.

Our Offer

Possibility to benefit and learn from our international, talented and passionate community at Erste
Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
Discover and enjoy the benefits of Erste Group
The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is 60.000,00 EUR gross per year. But this is just a formality - we would be happy to talk about your actual salary in person!
We offer our employees the opportunity to divide their hours between working from home and at the office.

The way we are:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.

Contact

Mariane Senjak

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Your Tasks

Governance & Operating Model

Technology Capability Management

Executive Stakeholder Management

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