At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.
The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.
"We are Ladies and Gentlemen serving Ladies and Gentlemen"
The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:
Host / Hostess – Dinner Service Dstrikt Steakhouse (full-time or part-time 5 days)
At The Ritz-Carlton, we create unforgettable dining experiences through gracious service, refined surroundings, and attention to every detail. As the Hostess of Dstrikt Steakhouse, you will be the first and last point of contact for our guests, setting the tone for an exceptional evening of dining and hospitality. You will ensure every guest is welcomed with warmth and professionalism, seated seamlessly, and cared for throughout their experience in a manner that reflects The Ritz-Carlton’s legendary service standards.
Key Responsibilities:
- Warmly greet and welcome guests upon arrival, using guest names whenever possible
- Manage and coordinate reservations, walk-in guests, and seating arrangements to optimize guest satisfaction and restaurant flow
- Escort guests to their tables, present menus, and introduce them to their server when appropriate
- Maintain an accurate waitlist and communicate wait times professionally and courteously
- Handle guest inquiries, special requests, and concerns with poise, discretion, and professionalism
- Coordinate closely with the restaurant management and service team to ensure smooth operations throughout dinner service
- Monitor the dining room and entrance area to maintain an elegant, welcoming, and organized atmosphere
- Support restaurant operations during peak periods, including assisting with guest communications and table readiness when required
- Anticipate guest needs and create personalized experiences that exceed expectations
Your Qualifications:
- Previous experience as a Hostess, Receptionist, or in a guest-facing hospitality role; luxury hospitality or upscale dining experience preferred
- Experience in fine dining, steakhouse, or luxury restaurant environments is an advantage
- Exceptional interpersonal and communication skills with a polished and professional demeanor
- A genuine passion for guest satisfaction and service excellence
- Strong organizational skills with the ability to multitask and remain composed in a fast-paced environment
- Ability to work collaboratively with restaurant and culinary teams to deliver seamless guest experiences
- High attention to detail and a strong understanding of luxury dining standards
- Flexibility to work evening shifts, weekends, and public holidays as required
- A warm personality, genuine smile, and commitment to creating memorable guest experiences are essential
Our Benefits:
- Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
- Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
- Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
- Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
- Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
- Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
- Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance
The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.026,00 per month. A higher salary may be offered, depending on your qualifications and experience.
Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.
Have we sparked your interest?
Then apply today via email: [email protected]
Please be advised that a valid working permission for Austria is required for this position.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
