About the team:
Our Operations team is at the heart of how we deliver for our customers, making sure every item moves safely, efficiently, and accurately through our network. Based on-site, this team spans inbound logistics, warehouse operations, stock control, returns, and transport.
We’re continuing to scale quickly, with growing volumes, expanding fleet requirements, and increasing operational complexity. That means a bigger focus on structure, compliance, and continuous improvement, creating a real opportunity to shape how a modern, high-performing logistics function should run.
About the role:
This role reports to the Director of Operations and owns end-to-end performance across transport and warehouse operations. From scan-in to dispatch, you’ll be responsible for making sure everything runs safely, smoothly, and in line with our SOPs.
You’ll lead our warehouse and logistics teams day-to-day, while also owning transport compliance, including securing and maintaining a Goods Vehicle Operator’s Licence and running a compliant, cost-effective fleet.
It’s a hands-on leadership role with real scope to shape systems, improve performance, and build a best-in-class operation as we scale.
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Getting Started...
- Build strong relationships with Warehouse Team Leaders and understand how each area operates (Check-in, Warehouse, Returns, Stock Control, Transport).
- Get up to speed with current SOPs, KPIs, and operational rhythms.
- Review current fleet setup, transport processes, and Operator’s Licence readiness.
- Identify immediate risks across safety, stock integrity, and service delivery—and take action quickly.
Establishing Your Impact…
- Bring structure and consistency to daily operations across all logistics functions.
- Strengthen performance management, clear expectations, regular 1:1s, and measurable KPIs.
- Improve stock accuracy, reduce rework, and tighten operational controls.
- Build visibility through better reporting, forecasting, and data-led decision making.
Driving Excellence…
- Lead a safe, compliant, and high-performing operation at scale.
- Deliver a fully compliant transport function aligned with Operator’s Licence requirements.
- Embed continuous improvement across processes, layout, systems, and team capability.
- Create a resilient operation with strong succession planning and reduced single points of failure.
Key Goals & Objectives:
- Build and lead a high-performing transport and warehouse operation.
- Deliver consistent on-time inbound and outbound service to internal stakeholders.
- Maintain high stock accuracy and location integrity across the warehouse.
- Achieve strong safety performance (low incident rates, high audit compliance).
- Deliver cost-effective transport operations (optimised routes, controlled cost per mile).
Drive continuous improvement across SOP adherence, throughput, and operational efficiency.
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Key Responsibilities:
- Lead, coach, and develop Warehouse Team Leaders and wider logistics teams.
- Set, track, and report on KPIs across safety, throughput, accuracy, and cost.
- Own day-to-day operations across Check-in, Warehouse, Returns, Stock Control, and Transport.
- Ensure full compliance with Health & Safety standards, risk assessments, and safe systems of work.
- Drive SOP adherence through training, audits, and continuous improvement.
- Own stock integrity—ensuring accurate locations, audits, and fast resolution of discrepancies.
- Lead transport operations, including route planning, fleet management, and cost optimisation.
- Secure and maintain a Goods Vehicle Operator’s Licence and ensure full compliance.
- Manage vehicle and driver compliance (maintenance, licensing, tachographs, CPC where applicable).
- Investigate incidents, identify root causes, and implement preventative actions.
- Build strong cross-functional relationships with Commercial, Marketing, and Inbound teams.
- Own budgeting, forecasting, and cost control for transport and warehouse operations.
- Produce clear operational reporting with insights, risks, and action plans.
- Champion a safe, inclusive, and high-performing team environment.
Essential Skills & Experience:
- Strong leadership experience in transport, warehouse, or logistics operations.
- Proven experience managing high-volume warehouse environments.
- Experience operating within Operator’s Licence requirements and transport compliance.
- Experience managing commercial vehicle fleets (maintenance, defects, suppliers).
- Strong commercial acumen with budget ownership and cost control.
- Experience building and maintaining SOP-driven operations.
- Strong Health & Safety leadership and compliance mindset.
- Data-driven and analytical, confident using KPIs, reporting, and forecasting.
- Skilled in root-cause problem solving and continuous improvement methods.
- Confident communicator, able to work cross-functionally with multiple stakeholders.
- Transport Manager CPC (required if acting as nominated Transport Manager).
- Strong knowledge of UK road transport legislation and compliance requirements.
At Vintage.com, we exist to create a world where everything has value and nothing is wasted.
We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.
What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.
Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.
Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.
Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.
As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️
Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
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