This role is part of our Usersnap team, one of our growing brands at saas.group.
Usersnap is the #1 customer feedback software for growing SaaS companies. Our B2B SaaS software is used by companies like Instacart, Dynatrace, Canva, ID.me and Microsoft worldwide. Usersnap empowers product managers and other teams to connect directly with their customers - getting insights, feature requests, bug reports, and product-market fit signals. In a world full of analytics that tell you what happened, we tell you why.
This is a hands-on product role at the heart of Usersnap's next chapter. You'll own discovery, roadmap, and delivery alongside a CEO/CPO who has a deep product background and genuinely wants a PM partner - not a project manager. The team is small, sharp, and transforming the product with AI every month. If you want to flex real product skills in an environment where your judgment is trusted and your impact is visible, this is the role.
Your immediate impact in the first 3-6 months will be:
- Build and activate a customer advisory board to create a direct, ongoing feedback channel with our ICP.
- Validate strategic product assumptions through hands-on customer conversations and structured discovery.
- Evaluate the competitive landscape with support from the growth marketing team and bring your findings to the roadmap.
Establish a clear story of impact - - what problems you found, why you prioritized them, and what you shipped or tested.
- Drive discovery: talk to customers continuously, synthesize what you learn, and translate it into clear problem statements and prioritized opportunities.
- Shape the now/next/later roadmap together with the CEO and team, grounded in strategy and anchored to a single clear objective.
Build AI-powered product capabilities with intentionality - - not just for speed, but to keep costs low for customers and create a genuine technical moat.
- Leverage Usersnap's data to surface new product insights, while keeping customer privacy a hard constraint, not an afterthought.
- Work cross-functionally with design, engineering, marketing, and customer success to move from insight to shipped feature efficiently.
Track and communicate product performance with sharp, data-informed updates - - no bloated decks, no noise.
- Proven discovery skills: You test assumptions before building. You know how to run customer interviews, structure findings, and say no to things that don't fit the strategy.
- AI product intuition: You understand what AI can and can't do - and you build with intention. You're thinking about cost efficiency and customer value, not just capability.
- Data sensibility: You know how to ask the right questions of product data and can work with engineers to get answers, even when the data infrastructure isn't perfect.
- Strong prioritization: You have a clear framework for deciding what matters now, can articulate your reasoning, and don't get rattled when the priorities shift.
- Operational clarity: You write sharp 1-pagers, keep stakeholders aligned with concise updates, and don't create process for the sake of it.
- Startup adaptability: You're comfortable with ambiguity, energized by ownership, and don't need a playbook to get started.
- Ultimate flexibility: We're 100% remote. You can work from wherever you like with flexible hours.
- Freedom and autonomy: We're a high-trust team, and you'll be given lots of flexibility to solve problems in your own way - with plenty of help from the team when you need it.
- Minimum bureaucracy: We don't like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady and sustainable.
- Small and friendly team: We help each other out, have fun, and joke around.
- Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning, and expertise with each other internally.
- Flexible time off: We want you to recharge your batteries when needed.
Usersnap is part of saas.group and we have a shared goal of succeeding together.
Think of us as the driving catalyst behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 400 colleagues spanning 50+ countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 25 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.
We don't just simply offer you to "take a job with us" but rather to "join us on this journey" to build the world's largest platform of independent SaaS companies.
Sounds like something you're up for? Feel free to apply even if you don't check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!
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saas.group is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about working with a team that values innovation, excellence, and fairness, we encourage you to apply.
We believe in fair and transparent pay. Salary ranges at saas.group are location-adjusted, targeting local market medians for a remote-first environment, and will be shared with our potential future employees in writing before your first interview - so you have everything you need to evaluate the opportunity.
